Senior Window Solutions Consultant – No Cold Calling, Incentives
ENDO HOMES PTE. LTD.
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Benefits offered by this job
Job summary
Endo Grilles is hiring a Senior Customer Service Consultant to manage customers from enquiry to final review. You will read floor plans, prepare quotations, and guide showroom visitors through options while coordinating site surveys with operations.
The role emphasizes timely responses, patient explanations, and ongoing follow-up to secure orders. Ideal candidates have 3+ years in customer service or showroom roles, stable tenure, and fluency in English; Mandarin is a strong advantage.
Qualifications
- At least 3 years in customer service, sales support or showroom roles.
- Stable tenure; at least 2 years in one role preferred.
- Fluent spoken and written English; Mandarin is a strong advantage.
- Proficient with Excel/Google Sheets and WhatsApp Business.
Responsibilities
- Respond to enquiries from our sales board the same day and input details.
- Read floor plans, take measurements and prepare accurate quotations.
- Welcome customers to showroom and guide them through options.
- Coordinate site surveys and installation dates with operations; keep customers informed.
- Follow up on final payment after installation and request a Google review.
- Guide junior colleagues on product knowledge and customer handling.
- Follow the board’s schedule until the order is confirmed.
Skills
Tools
Job description
Endo Grilles is hiring a Senior Customer Service Consultant to manage customers from enquiry to final review. You will read floor plans, prepare quotations, and guide showroom visitors through options while coordinating site surveys with operations.
The role emphasizes timely responses, patient explanations, and ongoing follow-up to secure orders. Ideal candidates have 3+ years in customer service or showroom roles, stable tenure, and fluency in English; Mandarin is a strong advantage.
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