Senior Customer Service Associate (Retail)

Giordano Originals (S) Pte Ltd; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Giordano Originals (S) Pte Ltd seeks a capable store operations supervisor in Singapore to oversee daily retail outlet activities. You will monitor sales and inventory, ensure displays follow VM guidelines, and maintain high customer service standards to maximize sales output.

You will coach staff, assist in manpower planning, and ensure adherence to the company's code of conduct. Weekend work is required in a 6‑day week; 2–3 years of sales or customer service experience is essential.

Qualifications

• 2–3 years of sales or customer service experience.
• Willing to work on weekends and public holidays (6 days workweek).
• Excellent verbal communication and selling-up skills.
• Strong orientation towards providing excellent customer service.
• Team player.

Responsibilities

• Oversee daily operations of the retail outlet.
• Monitor sales and manage inventory to maximize stock turnover.
• Maintain customer service standards and create a friendly sales environment.
• Ensure in-store displays comply with VM guidelines.
• Coach and supervise staff to adhere to company operations and code of conduct.

Skills

Verbal communication

Selling skills

Customer service

Team player

Education

GCE O/N Level or ITE certificate

Job description

Descriptions:

Operations

• Responsible for the daily operations of retail outlet
• Monitor sales & manage inventory level to ensure adequate stock to maximize sales
• Responsible for the stock variance within his/her shop
• Assist in manpower planning
• Maintain high level of customer service standards
• Create a friendly and yet competitive sales environment to maximize sales output
• Ensure in-store display is carried out according to VM instruction or guideline

Staff Management

• Coach and supervise staff in correct execution of all company operations
• Coach and counsel staff with regard to the standard set by the company
• Ensure that staff adheres to company's code of conduct & ensure fair practice at work

Requirements:

• GCE "O", "N" Level or ITE certificate
• 2 to 3 years of sales experience or customer service experience
• Willing to work on weekends and public holidays (6 days workweek)
• Excellent verbal communication and selling-up skills
• Strong orientation towards providing excellent customer service
• Team player