Senior Customer Service Associate (Retail)

giordano originals (singapore) private limited; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

giordano originals (singapore) private limited is seeking a hands-on Operations and Staff Supervisor to manage daily operations of the retail outlet in Singapore. You will monitor sales, control inventory, and maintain stock accuracy while ensuring excellent customer service and in-store presentation.

Ideal candidates have 2–3 years of sales or customer service experience, a GCE O/N Level or ITE certificate, and are willing to work six days including weekends and public holidays.

Qualifications

• 2–3 years of sales or customer service experience.
• Excellent verbal communication and selling-up skills.
• Strong orientation towards providing excellent customer service.
• Team player with a positive attitude.
• Willing to work on weekends and public holidays (6 days).

Responsibilities

• Oversee daily operations of the retail outlet.
• Monitor sales and manage inventory to maximize sales.
• Manage stock variance within the shop.
• Assist in manpower planning.
• Maintain high level of customer service standards.
• Create a friendly and competitive sales environment.
• Ensure in-store displays follow VM instructions.

Skills

Verbal communication

Customer service

Team player

Sales orientation

Education

GCE O/N Level or ITE certificate

Job description

Descriptions:

Operations

• Responsible for the daily operations of retail outlet
• Monitor sales & manage inventory level to ensure adequate stock to maximize sales
• Responsible for the stock variance within his/her shop
• Assist in manpower planning
• Maintain high level of customer service standards
• Create a friendly and yet competitive sales environment to maximize sales output
• Ensure in-store display is carried out according to VM instruction or guideline

Staff Management

• Coach and supervise staff in correct execution of all company operations
• Coach and counsel staff with regard to the standard set by the company
• Ensure that staff adheres to company's code of conduct & ensure fair practice at work

Requirements:

• GCE "O", "N" Level or ITE certificate
• 2 to 3 years of sales experience or customer service experience
• Willing to work on weekends and public holidays (6 days workweek)
• Excellent verbal communication and selling-up skills
• Strong orientation towards providing excellent customer service
• Team player