Senior / Customer Service Associate, Group Contact Centre

national university health system pte. ltd.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

national university health system pte. ltd. seeks a Senior / Customer Service Associate for the Group Contact Centre to deliver frontline support to patients and the public. You will handle enquiries, schedule appointments, and coordinate with multiple departments in a fast-paced healthcare setting.

Ideal candidates hold a Diploma, have 1–2 years in healthcare or contact centres, and possess strong English and local language skills. Shifts include weekends and public holidays.

Qualifications

• Diploma in any discipline; fresh graduates welcome.
• 1–2 years healthcare or contact centre experience preferred.
• Fluent in English and mother tongue.
• Excellent interpersonal and communication skills.
• Able to multi-task and work in a fast-paced environment.

Responsibilities

• Deliver excellent customer service to callers by understanding caller's needs.
• Provide timely, accurate and appropriate information to address enquiries.
• Book or reschedule appointments based on caller's request.
• Handle emails, referral requests and emergency activation.
• Coordinate with other departments to ensure requests are followed up and resolved.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

Diploma

Tools

Typing skills

Job description

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location: Cho-a Chu-Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy