Senior Healthcare Call Centre Specialist Patient Scheduling

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. is seeking a Senior / Customer Service Associate for its Group Contact Centre. The role involves handling general enquiries and appointment scheduling for patients and the public in a fast-paced healthcare environment.

Reporting to the Institution Lead, you will work across locations Cho-a Chu-Kang Polyclinic, Ng Teng Fong General Hospital, and The Synergy to ensure timely responses and seamless service delivery. Fresh graduates are welcome to apply.

Qualifications

• Minimum Diploma in any discipline; fresh graduates welcome.
• Preferably 1–2 years’ experience in healthcare or contact centre.
• Fluent in English and mother tongue; read/write fluently in English.
• Pleasant and cheerful personality with good interpersonal skills.

Responsibilities

• Deliver excellent customer service to callers by understanding caller's needs.
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries.
• Book or reschedule appointments based on caller's request.
• Handle emails, referral requests and emergency activation.
• Coordinate with other departments to ensure requests are followed up and resolved.

Skills

Customer Service

Communication

Multitasking

Computer Literacy

English Proficiency

Education

Diploma

Job description

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. is seeking a Senior / Customer Service Associate for its Group Contact Centre. The role involves handling general enquiries and appointment scheduling for patients and the public in a fast-paced healthcare environment.

Reporting to the Institution Lead, you will work across locations Cho-a Chu-Kang Polyclinic, Ng Teng Fong General Hospital, and The Synergy to ensure timely responses and seamless service delivery. Fresh graduates are welcome to apply.