Senior Customer Service Associate, Group Contact Centre

National University Health System; Singapore; On-site; SGD 30,000 - 46,000; Full time

Job summary

National University Health System is seeking a Senior / Customer Service Associate to deliver frontline contact centre services. You will handle general enquiries and appointment scheduling for patients and the public, reporting to the Institution Lead, Group Contact Centre.

You will work in a fast-paced setting, coordinating with multiple departments to ensure requests are resolved promptly. Prior experience in healthcare or service industries is preferred, with strong English communication and

Qualifications

• Diploma in any discipline required; fresh graduates welcomed.
• 1–2 years experience in healthcare, contact centre or service-related industry preferred.
• Ability to communicate fluently in English and mother tongue; read and write in English.
• Pleasant, cheerful personality with good interpersonal skills.
• Able to adapt to a fast-paced environment and work shifts including PHs and weekends.

Responsibilities

• Deliver excellent customer service to callers and understand caller needs.
• Provide accurate information and assistance to enquiries.
• Book or reschedule appointments as requested.
• Handle hotline emails, referrals and emergency activation tasks.
• Coordinate with other departments to ensure requests are followed up and resolved.

Skills

English communication

Interpersonal skills

Multi-tasking

Typing skills

Computer literacy

Education

Diploma

Fresh graduates welcome

Job description

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend and be available for standby duties when required

Working Location

Ng Teng Fong General Hospital / The Synergy