Senior Customer Experience Specialist - B2B Energy

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 61,000 - 84,000; Full time

Job summary

YTL PowerSeraya Pte. Limited in Singapore is seeking a (Senior) Specialist to support the CX Manager and the day-to-day operations of Geneco's Customer Experience team, delivering pre- and post-sales support to business customers.

You will handle onboarding/offboarding, respond to inquiries across channels, coordinate with Sales, Finance and Credit Control, and ensure compliance with internal controls and the Code of Conduct.

Qualifications

• Degree holder and/or 3–4 years of customer service experience.
• Strong verbal and written communication skills.
• Basic technical proficiency and familiarity with operating systems such as Microsoft Windows and macOS.
• Self-motivated with a proven track record of reliability and accountability.
• Positive, empathetic, and professional in interactions with customers and colleagues.
• Strong problem-solving skills and a customer-centric mindset.
• Detail-oriented with the ability to multitask effectively in a fast-paced environment.

Responsibilities

• Support the CX Manager in daily operations, reporting, team performance monitoring, compliance adherence, and initiatives to enhance service quality and operational efficiency.
• Attend to customer calls and emails, ensuring timely and professional follow-up on enquiries.
• Manage end-to-end customer onboarding and offboarding processes, including document verification, coordination with MSSL/SP, contract validation, and accurate system updates.
• Handle customer enquiries across multiple channels, including email, phone, messaging platforms, and social media, ensuring prompt and accurate resolution.
• Collaborate with internal stakeholders, including Sales, Finance, and Credit Control, to resolve customer issues effectively.
• Respond to product and sales enquiries by providing relevant information and supporting customers through the sign-up process.
• Ensure compliance with internal controls, policies, and the Code of Conduct.
• Identify service gaps and support continuous improvement initiatives, working closely with technology teams to enhance processes and systems.

Skills

Customer service

Communication

Multitasking

Technical proficiency

Reliability

Education

Bachelor's degree

Tools

CRM systems

Microsoft Windows

macOS

Job description

YTL PowerSeraya Pte. Limited in Singapore is seeking a (Senior) Specialist to support the CX Manager and the day-to-day operations of Geneco's Customer Experience team, delivering pre- and post-sales support to business customers.

You will handle onboarding/offboarding, respond to inquiries across channels, coordinate with Sales, Finance and Credit Control, and ensure compliance with internal controls and the Code of Conduct.