Senior Customer Engagement Lead (Hybrid)

krisshop; Singapore; Hybride; SGD 58 000 - 85 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangements

Medical coverage

Flexi benefits

Performance bonuses

AWS

Résumé du poste

krisshop is seeking a Senior Executive, Customer Engagement to bridge customer operations, data analytics, and project execution in a high-visibility role. You will identify systemic gaps, lead cross-functional enhancements, and collaborate with Product, IT, and Operations to build scalable solutions.

The role emphasizes complex case management, data-driven reporting, and strategic stakeholder engagement to drive service improvements across the organization.

Qualifications

• Bachelor’s Degree or Diploma required in Business Administration, Operations Management, Business Analytics, or related field.
• 1–3 years in customer operations, client management, or project execution (internships count).
• Senior level possible with broader experience and fit.

Responsabilités

• Drive cross-functional initiatives to streamline workflows and boost efficiency.
• Partner with Product, IT, Operations and Logistics to design long-term fixes.
• Own project timelines, milestones and governance to meet business objectives.

Connaissances

Stakeholder management

Analytical thinking

Communication skills

Project ownership

Formation

Bachelor's Degree or Diploma in Business Administration/Operations Management/Business Analytics

Outils

Zendesk

Power BI

Tableau

Excel

Google Sheets

Description du poste

krisshop is seeking a Senior Executive, Customer Engagement to bridge customer operations, data analytics, and project execution in a high-visibility role. You will identify systemic gaps, lead cross-functional enhancements, and collaborate with Product, IT, and Operations to build scalable solutions.

The role emphasizes complex case management, data-driven reporting, and strategic stakeholder engagement to drive service improvements across the organization.