Senior Operations Manager - Hybrid, Impact & Growth

Kyndryl; Singapore; Híbrido; SGD 120 000 - 180 000; Tempo integral

Resumo da oferta

Kyndryl is seeking an experienced Operations Manager to lead end-to-end service delivery across mission-critical programmes. This role offers visibility with customers and stakeholders, influencing high-impact initiatives while developing leadership skills through certifications and cross-functional collaboration.

You’ll work in a dynamic, hybrid-friendly environment that prioritises well-being and growth, with opportunities to grow your expertise and impact across modernisation and governance

Qualificações

• Degree in IT, Engineering, or related field.
• Minimum 10 years of infrastructure or managed services experience.
• Minimum 5 years in service delivery or operations leadership.

Responsabilidades

• Lead end-to-end service delivery operations.
• Ensure contractual KPIs and SLAs are met.
• Manage operational risks and escalations.
• Drive service improvement programmes.
• Lead operational governance meetings.
• Manage audits, compliance, and reporting requirements.
• Coordinate transition, transformation, and modernization initiatives.
• Manage vendor and stakeholder relationships.

Conhecimentos

Infrastructure / managed services

Service delivery leadership

Multi-vendor delivery

Stakeholder management

Formação académica

Degree in Information Technology/Engineering

Ferramentas

ITIL Intermediate/Managing Professional

PMP or PRINCE2

Descrição da oferta de emprego

Kyndryl is seeking an experienced Operations Manager to lead end-to-end service delivery across mission-critical programmes. This role offers visibility with customers and stakeholders, influencing high-impact initiatives while developing leadership skills through certifications and cross-functional collaboration.

You’ll work in a dynamic, hybrid-friendly environment that prioritises well-being and growth, with opportunities to grow your expertise and impact across modernisation and governance