Senior Customer Success Programs Manager

Hytech; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Hytech is seeking an experienced Customer Success Operations Program Manager to lead multi-quarter programs across markets, driving improvements in customer experience, service quality, and operational efficiency.

You will analyze service data, CRM and ticketing insights, SQL outputs, and BI reports to identify opportunities, measure performance, and support data-driven decisions, while evaluating AI and automation solutions with strong governance and risk considerations.

Qualifications

• 6+ years of program or project management experience.

Responsibilities

• Own and deliver a portfolio of multi-quarter Customer Success Operations programs focused on improving customer experience, service quality, efficiency, and cost performance.

Skills

Program management

Customer service

Data analysis

SQL

BI tools

AI & automation

Cross-functional collaboration

Stakeholder influence

Communication skills

Mandarin proficiency

Tools

Zendesk

Salesforce Service Cloud

Freshdesk

Job description

Hytech is seeking an experienced Customer Success Operations Program Manager to lead multi-quarter programs across markets, driving improvements in customer experience, service quality, and operational efficiency.

You will analyze service data, CRM and ticketing insights, SQL outputs, and BI reports to identify opportunities, measure performance, and support data-driven decisions, while evaluating AI and automation solutions with strong governance and risk considerations.