Senior Consulting Engineer: AI-Driven Transformation Leader

Cisco Systems

Singapore

In loco

SGD 140.000 - 200.000

Tempo pieno

4 giorni fa

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Descrizione del lavoro

Cisco Singapore is seeking a Senior Technical Consultant Engineer who will act as a strategic customer advocate, resolving high-impact escalations and guiding systemic improvements that deliver measurable business value. You will drive automation, AI adoption, and scalable tooling, while mentoring colleagues and shaping service delivery across Cisco’s global operations.

The role requires deep technical expertise, cross-functional collaboration, and a track record of turning complex problems into

Competenze

Bachelor's degree in a relevant field with 8+ years of related experience, or Master's degree with 6+ years of related experience
Expert level (e.g., CCIE) or equivalent relevant certification expected
Proven experience leading high-impact technical escalations and cross-team initiatives

Mansioni

Lead high-impact escalations and advocate for systemic improvements
Mentor and coach TCEs, deliver trainings and enablement content
Drive AI/automation-enabled improvements in service delivery and knowledge sharing
Partner with Engineering and stakeholders to improve support, delivery and product direction
Lead case reviews and quality initiatives across regions and technologies