Senior Consulting Engineer & AI Transformation Leader

188 Cisco International Limited Singapore Branch

Singapore

In loco

SGD 150.000 - 230.000

Tempo pieno

6 giorni fa

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Descrizione del lavoro

Cisco is seeking a senior technical expert to lead high-impact escalations and drive systemic improvements across customer environments. You will mentor teams, develop intellectual capital, and partner with Engineering to align CX operations with strategic goals.

Expect to influence architectural directions, champion AI-enabled automation, and deliver measurable business value for clients. This role spans multiple technologies and regional collaborations, emphasizing continuous improvement.

Competenze

Bachelor's degree or higher required or equivalent experience.
Master's degree preferred with relevant experience.
Expert level certification such as CCIE expected or equivalent.

Mansioni

Serve as a senior technical expert resolving high-impact escalations and leading cross-functional initiatives.
Act as a senior escalation point for urgent customer issues and manage critical incidents.
Develop deep understanding of customer environments and advocate systemic fixes and long-term solutions.
Translate technical challenges into actionable enhancements for support, engineering, and delivery teams.
Develop and scale intellectual capital through documentation, training, automation assets, and enablement content.