Senior Complex Claims Examiner – A&H

AIG ASIA PACIFIC INSURANCE PTE. LTD.; Shenton Way; On-site; SGD 60,000 - 90,000; Full time

Job summary

AIG Asia Pacific Insurance PTE. LTD. in Singapore is hiring a Complex Claims Adjuster, A&H to handle complex claims with coverage analysis, liability assessment, and stakeholder liaison. The role emphasizes high standards of service and technical claims competence.

You will work with third-party administrators and internal teams, driving continuous improvement while upholding regulatory and policy language requirements.

Qualifications

• Proven experience in adjudicating A&H claims and fronting mediation.
• Strong written and verbal communication skills.
• Time management and diary management abilities.
• Ability to work effectively within a team.
• Policy interpretation and attention to detail.
• Stakeholder management and vendor oversight.
• Analytical mindset for coverage, quantum and liability assessment.

Responsibilities

• Managing key claims handling enquiries: coverage determination, quantum analysis, and liability assessment within authority limits, with strong customer service.
• Ensuring effective vendor and litigation management on complex claims within allocation.
• Broad internal/external stakeholder communication as required.
• Drive continuous improvement through QA reviews and best-practice updates.
• Contribute to procedures for A&H intermediate to high-value complex claims.
• Demonstrate high technical competence in handling intermediate to advanced A&H claims.
• Manage Third Party Administrators to ensure adherence to guidelines, including audits and technical advice to Shared Services.
• Any other projects/tasks as assigned.
• Accountability: timely, accurate, customer-focused resolution; accurate policy interpretation.

Job description

AIG Asia Pacific Insurance PTE. LTD. in Singapore is hiring a Complex Claims Adjuster, A&H to handle complex claims with coverage analysis, liability assessment, and stakeholder liaison. The role emphasizes high standards of service and technical claims competence.

You will work with third-party administrators and internal teams, driving continuous improvement while upholding regulatory and policy language requirements.