Senior Complex A&H Claims Adjuster

AIG ASIA PACIFIC INSURANCE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

AIG ASIA PACIFIC INSURANCE PTE. LTD. in Singapore is seeking a Complex Claims Adjuster, A&H to handle high-value claims with sound judgment and empathy. You will adjudicate A&H claims, assess coverage, quantum and liability, while maintaining the company’s service standards and regulatory obligations.

You will coordinate with vendors, manage litigation, and communicate with internal stakeholders. The role emphasizes continuous improvement through audits and adherence to global best practices.

Qualifications

• Proven experience in adjudicating A&H claims.
• Familiar with FIDREC/Singapore Mediation Centre.
• Holds BCP, PGI and HI.
• Strong policy language skills enabling accurate interpretation.
• Ability to audit and drive continuous claim handling improvement.

Responsibilities

• Managing key claims handling enquiries; coverage determination, quantum analysis and liability assessment within authority limits.
• Ensuring effective vendor and litigation management on complex claims.
• Broader internal/external stakeholder communication as required.
• Strive for continuous improvement on claim file handling through QA reviews.
• Contribute to best practice procedures for A&H intermediate to high value claims.
• Demonstrate high standard of technical claims competence in complex scenarios.
• Manage Third Party Administrators to ensure adherence to guidelines and deliverables.
• Any other projects/tasks assigned from time to time.

Skills

A&H claims

Quantum analysis

Policy interpretation

Mediation

Vendor management

Stakeholder comms

Time management

Regulatory knowledge

Job description

AIG ASIA PACIFIC INSURANCE PTE. LTD. in Singapore is seeking a Complex Claims Adjuster, A&H to handle high-value claims with sound judgment and empathy. You will adjudicate A&H claims, assess coverage, quantum and liability, while maintaining the company’s service standards and regulatory obligations.

You will coordinate with vendors, manage litigation, and communicate with internal stakeholders. The role emphasizes continuous improvement through audits and adherence to global best practices.