Complex Claims Examiner, A&H

American International Group; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

American International Group (AIG) in Singapore is seeking a Complex Claims Adjuster, A&H, to manage high-value claims with coverage, quantum, and liability assessment. You will liaise with vendors, clients and internal teams to deliver accurate, timely resolutions.

The role emphasizes strong technical claims competence and collaboration in a primarily office-based environment, with a focus on continuous improvement and adherence to global best practices.

Qualifications

• Experience adjudicating A&H claims and fronting mediation.
• Strong policy interpretation and regulatory awareness.
• Clear written and verbal communication skills.
• Ability to manage time and prioritize workload.
• Collaborate with stakeholders to align claims strategy.

Responsibilities

• Manage complex claims inquiries: coverage determination, quantum analysis, liability assessment.
• Oversee vendor and litigation management for complex claims.
• Communicate with internal/external stakeholders as needed.
• Contribute to continuous improvement through QA reviews.
• Develop and maintain best-practice procedures for A&H high-value claims.
• Provide technical advice to Shared Services.
• Perform audits and checks on Third Party Administrators.

Skills

A&H claims adjudication

Mediation

Policy interpretation

Communication skills

Time management

Team collaboration

Claims strategy

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Adjuster, A&H to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

#LI-RO1

How you will create an impact

Functional Responsibilities

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.
• Ensuring effective vendor and litigation management on Complex claims within a personal allocation.
• Broader internal / external stakeholder communication where required.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
• Contribute to maintenance of best practice procedures for A&H intermediate to high value Complex claims, consistent with global best practice.
• Demonstrate a high standard of technical claims competence.
• Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in A&H.
• Manage Third Party Administrators to ensure that they adhere to the claims handling guidelines and meet the agreed deliverables. This would include conducting audits and checks.
• Provide technical advice to Shared Services.
• Any other projects/tasks which may be assigned to you from time to time.

Accountabilities

• Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.
• Effective communication of key advanced Complex claims and A&H portfolio messages to internal stakeholders.
• Financial control through consistent reserve and other financial transaction discipline.
• Accurate and consistent policy interpretation.

What you'll need to succeed

• Proven experience in adjudicating A&H claims and fronting mediation in FIDREC/Singapore Mediation Centre.
• Holds BCP, PGI and HI Intermediate specialist knowledge in A&H technical claims topics.
• Policy language skills enabling accurate and consistent policy wording interpretation.
• A basic knowledge of legal / regulatory and litigation / procedural requirements for their line of business.
• Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement.
• Good communication skills, both written & verbal.
• Time management - ability to manage & prioritize workload and diary management.
• Ability to contribute effectively within a team environment.
• Ability to work with claims stakeholders to effectively direct claims strategy.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security - as well as your professional development to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world. American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It's an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: CL - Claims AIG Asia Pacific Insurance Pte. Ltd.

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