Complex Claims Analyst – Risk & Settlement Expert

American International Group; Singapore; On-site; SGD 52,000 - 86,000; Full time

Job summary

American International Group (AIG) Singapore is seeking a Complex Claims Adjuster, A&H, to assess and process GL value based claims, while coordinating documentation and data entry in claims systems. You will contribute to accuracy, timely payment, and reporting for stakeholders in a collaborative team environment.

The role emphasizes in-office collaboration, adherence to SOPs, and ongoing learning in insurance processes.

Qualifications

• Minimum diploma qualification in any fields and basic insurance certifications i.e. BCP and Comm GI.
• Preferably with administrative experiences
• Good communication skills, both written & verbal.
• Time management – ability to manage & prioritise workload and diary management.
• Ability to contribute effectively within a team environment.
• Ability to work with team
• Preferably with basic knowledge of legal / regulatory and litigation / procedural requirements for the line of business.
• Able to work under pressure and meet tight datelines.
• Ready to take ownership?
• We would love to hear from you.
• At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Responsibilities

• To conduct assessment and process payment for on GL value based claims
• Administrative works (including but not limited to processing / coordinating / distribution of incoming and outgoing of the claim documents)
• Assist with entry and updating of key data and information into claims systems, computing of claims, process of payment for claims, recovery claims including digestion
• Assist to work on KIV files
• Assist to run reports/claim stats for all stakeholders.
• Adhoc administrative duties.
• Demonstrate a high level of competency with the use of systems and e-filing of documentations into electronic folders.
• Contribute to the team’s success via continuous improvement on claim file handling with feedback and support.
• Align mindset with the team members to maintain adherence of best practice protocols for claims, consistent with global best practice.

Skills

Communication skills

Time management

Team collaboration

Legal/regulatory knowledge

Education

Diploma qualification

Job description

American International Group (AIG) Singapore is seeking a Complex Claims Adjuster, A&H, to assess and process GL value based claims, while coordinating documentation and data entry in claims systems. You will contribute to accuracy, timely payment, and reporting for stakeholders in a collaborative team environment.

The role emphasizes in-office collaboration, adherence to SOPs, and ongoing learning in insurance processes.