Senior Communications Solutions Architect — Singapore (Post-Sales)

singapore ale pte. ltd.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Singapore ALE Pte. Ltd. seeks a Senior Communications Solution Architect to lead post‑sales architectural integrity for Enterprise Solutions in Singapore.

You will bridge business requirements with technical delivery, ensuring high availability, security, and reliability across ALE core technologies. Responsibilities include strategic design, technical consultation, and enabling partners, with deep expertise in OXE, OmniVista, OpenTouch, and Rainbow.

Qualifications

• Bachelor's degree in a relevant engineering/tech field.
• 20+ years in customer-facing technical roles (sales engineering, solution architecture, or senior consulting).
• 10+ years in architecture of Enterprise Voice/VoIP, UC&C and cloud transition models.
• Solid understanding of Singapore enterprise landscape and regulatory context.

Responsibilities

• Act as Technical Authority during post-sales and implementation to resolve architectural bottlenecks.
• Interface with product teams to raise enhancement requests for feature gaps.
• Communicate ROI/TCO narratives to C-suite stakeholders.
• Lead cross-functional coordination across services, product specialists, and R&D.
• Supervise POC environments to demonstrate interoperability of ALE solutions with client workflows.

Skills

ALE mastery

Contact Center specialist

Network & security

ACPS/ACSE certifications

Solution sales acumen

Crisis management

Technical documentation

Education

Bachelor's Degree in Telecommunications, Computer Science, Engineering, or related field

Tools

OXE

OmniVista

OpenTouch

Rainbow

Genesys integrations

Job description

Singapore ALE Pte. Ltd. seeks a Senior Communications Solution Architect to lead post‑sales architectural integrity for Enterprise Solutions in Singapore.

You will bridge business requirements with technical delivery, ensuring high availability, security, and reliability across ALE core technologies. Responsibilities include strategic design, technical consultation, and enabling partners, with deep expertise in OXE, OmniVista, OpenTouch, and Rainbow.