Senior Communications Project Engineer

SINGAPORE ALE PTE. LTD.; Singapore; In loco; SGD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

SINGAPORE ALE PTE. LTD. seeks a Senior Communications Project Engineer to lead post-sales deployments across the APAC region. You will ensure architectural integrity, security, and reliability while deploying the Communication Applications Solution using ALE core technologies.

You will provide end-to-end solution design, translate designs into actionable instructions, and coordinate with partners, customers, and ALE Product House to meet complex business requirements.

Competenze

• Bachelor’s degree in Telecommunications, Computer Science, Engineering or related field.
• 10+ years in customer-facing technical roles (engineering, project lead).
• Deep knowledge of ALE portfolio and integration with UC/CC solutions.

Mansioni

• Lead end-to-end solution design and planning for post-sales deployments.
• Act as Technical Authority during delivery to resolve architectural bottlenecks.
• Coordinate with partners and R&D to ensure secure, high-availability deployments.
• Support POC environments and demonstrate interoperability of ALE solutions with existing workflows.

Conoscenze

ALE Mastery

Contact Center

Network Security

ACFE Certified

Formazione

Bachelor’s Degree in Telecommunications/CS/Engineering

Strumenti

OXE

OmniVista

OpenTouch

Rainbow UCaaS

Descrizione del lavoro

Mission

The Senior Communications Project Engineer is a critical post-sales technical lead dedicated to the APAC market. You will act as the technical integrator/expert ensuring that Enterprise Solutions - encompassing Alcatel-Lucent Enterprise (ALE) core technologies - are deployed with architectural integrity, security, and high reliability. Your mission is to deploy and build the Communication Applications Solution to achieve/meet the complex business requirements with quality technical execution, ensuring the success of both Business Partner-led and Direct Touch projects.

Main Responsibilities

Solution Design & Planning

• End to End Infrastructure Evaluation: Review and analyse existing customer communications ecosystems (Legacy PBX, IP, or Hybrid) to assess their readiness for digital transformation and Solution Implementation.
• Target State Architecture: Propose specific approaches to align communications infrastructure with corporate and Singapore Government (Smart Nation) objectives, focusing on High Availability and Disaster Recovery.
• Solution Implementation: Review and translate/refine the high-level and low-level designs (HLD/LLD) documentations to actual technical instructions, configurable commands, parameters, customizable GUIs & steps on a mix of ALE products (OXE, CCD, VAA, VNA, Dispatch Console, OV8770 etc) and third-party integrations to deliver bespoke end-to-end solutions.

Technical Implementation & Delivery Support

• Technical Authority: Act as the lead Subject Matter Expert (SME) during the post-sales and implementation phases to resolve complex architectural bottlenecks.
• Product Enhancements: Interface with the ALE Comms Architect and Product House (Comms Business Unit) where needed such that the specific requirements/inputs to raise Product Enhancement Requests (PER) by the Comms Architect for critical feature gaps identified during deployment are captured correctly with no ambiguity.

Ecosystem & Partner Enablement

• Cross-Functional Coordination: Lead efforts across services, product specialists, and R&D to ensure the consistency of final deployed solutions.
• POC Support: Support Proof of Concept (POC) environments setup and testing lead by our Comms Architect; Demonstrating the interoperability of ALE solutions with existing customer workflows.
• Partner Mentorship: Share expertise to uplift the technical capabilities of ALE Business Partners (VARs/System Integrators) in Singapore.

Competencies & Experience

Technical Expertise

• ALE Mastery: Deep architectural and technical configuration knowledge of the Alcatel-Lucent Enterprise portfolio, specifically OmniPCX Enterprise (OXE), OmniVista, OpenTouch, and Rainbow (UCaaS/CPaaS).
• Contact Center Specialist: Proven experience in designing and deploying complex Contact Center solutions (ALE OmniTouch CC or Genesys integrations).
• Network & Security: Strong understanding of SIP Trunking, SBCs, VoIP security protocols, and integration with 802.1x network and security environments.
• Certifications: ACFE (Alcatel-Lucent Certified Field Expert) level or equivalent is mandatory. ACSE (System Expert) level is highly preferred.

Professional Skills

• Crisis Management: Capability to work under pressure during high-stakes deployments or system outages, maintaining clear communication with stakeholders.
• Communication: Exceptional English verbal and written skills, with a focus on writing clear, professional technical documentation and proposals.
• Project Risk Acumen: Ability to identify Project risks and impacts during Project planning and execution with a focus on business outcomes rather than just technical features implementation.

Profile Requirements

• Education: Bachelor’s Degree in Telecommunications, Computer Science, Engineering, or a related field.
• Overall Experience: 10+ years in customer-facing technical roles (Customer Engineering, Project Lead or Senior Project Team member).
• Domain Expertise: 10+ years of project implementation and customer technical support experience in the implementation, integration and migration of: Enterprise Voice/VoIP (IP-PBX), Omni-channel Contact Centers (Voice, Email, Chat), Unified Communications & Collaboration (UC&C), Cloud Transition (Private, Public, and Hybrid Cloud models), SIP Trunks and 3rd Party Integrations
• Market Knowledge: Solid understanding of the Government, Public Sector and enterprise landscape, including local regulatory requirements and competitive vendor alternatives.

Functional Competencies

• Accountability: Takes full ownership of the implementation integrity & security of a project from inception to final acceptance.
• Influence: Ability to negotiate and persuade technical stakeholders and partners toward best-practice security and communication standards.
• Continuous Learning: Commitment to staying ahead of market trends and the rapid evolution of AI-driven communications.