Singapore ServiceNow CMDB & ITOM Lead

Maybank; Singapore; On-site; SGD 140,000 - 190,000; Full time

Job summary

Maybank in Singapore seeks a local technical lead for ServiceNow CMDB and ITOM to ensure Singapore’s infra, apps, and cloud assets are accurately represented in the Group ServiceNow platform.

You will lead onboarding, drive discovery/mapping/event management, and collaborate with Group architects to tailor CMDB/CSDM models for local requirements, build service maps, and ensure data quality and audit readiness.

Qualifications

• Degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Minimum 8 years of experience in IT Operations Management, CMDB engineering, IT Asset Management, or ServiceNow ITOM delivery.
• Strong hands-on experience with ServiceNow CMDB and ITOM Discovery, Service Mapping, and Event Management.
• Expertise in CMDB/CSDM design and governance.
• Knowledge of infrastructure, networking, and cloud technologies (AWS/Azure).
• Skills in data quality, CI reconciliation, and configuration management.

Responsibilities

• Lead onboarding of Singapore's infrastructure, application, and cloud estate into the Group ServiceNow CMDB.
• Drive ServiceNow Discovery, Service Mapping, Event Management, and CMDB initiatives for a single source of truth.
• Collaborate with Group architects to localize CMDB, CSDM, and reconciliation models for Singapore.
• Build and maintain end-to-end service maps for impact analysis, change risk, and incident triage.
• Integrate local tech platforms, monitoring tools, and asset repositories into Group CMDB ecosystem.
• Act as SME and escalation point for CMDB, ITOM, and IT Asset issues to resolve complex challenges.
• Drive data quality, governance, discovery coverage, and audit-ready CMDB integrity.

Skills

ServiceNow CMDB

ITOM Discovery

Service Mapping

Event Management

CMDB/CSDM design

Infrastructure knowledge

Cloud technologies (AWS/Azure)

Data quality

CI reconciliation

Configuration management

PowerShell

Python

JavaScript

IT Operations Management

Education

Bachelor's degree in Computer Science / Information Technology / Engineering

Tools

ServiceNow Platform

Job description

Maybank in Singapore seeks a local technical lead for ServiceNow CMDB and ITOM to ensure Singapore’s infra, apps, and cloud assets are accurately represented in the Group ServiceNow platform.

You will lead onboarding, drive discovery/mapping/event management, and collaborate with Group architects to tailor CMDB/CSDM models for local requirements, build service maps, and ensure data quality and audit readiness.