Senior ServiceNow CMDB & ITOM Lead: Discovery & Mapping

MALAYAN BANKING BERHAD; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Malayan Banking Berhad (Maybank) in Singapore seeks a local technical lead for ServiceNow CMDB and ITOM to ensure accurate representation of Singapore’s infrastructure, applications, and cloud estate within the Group ServiceNow platform.

You will drive CMDB governance, data quality, discovery, mapping, and reconciliation, collaborate with Group architects to localize CMDB/CSDM, and build end-to-end service maps to support impact analysis and incident triage.

Qualifications

• Degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Minimum 8 years of experience in IT Operations Management, CMDB engineering, IT Asset Management, or ServiceNow ITOM delivery.
• Strong hands-on experience with ServiceNow CMDB and ITOM Discovery, Service Mapping, and Event Management.
• Expertise in CMDB/CSDM design and governance.
• Knowledge of infrastructure, networking, and cloud technologies (AWS/Azure).
• Skills in data quality, CI reconciliation, and configuration management.

Responsibilities

• Lead onboarding of Singapore's infrastructure, applications, and cloud estate into the Group ServiceNow CMDB.
• Drive ServiceNow Discovery, Service Mapping, Event Management, and CMDB initiatives.
• Collaborate with Group architects to localize CMDB, CSDM, and reconciliation models for Singapore.
• Build and maintain end-to-end service maps to support impact analysis, change risk assessment, and incident triage.
• Integrate local technology platforms, monitoring tools, and asset repositories into the Group CMDB ecosystem.
• Act as SME and escalation point for CMDB, ITOM, and IT Asset-related issues to resolve complex challenges.
• Drive data quality, governance, discovery coverage, and continuous improvement for audit-ready CMDB integrity.

Skills

PowerShell

Python

JavaScript

IT Operations Management

Data quality

Configuration management

Education

Tools

ServiceNow CMDB

ITOM Discovery

Service Mapping

Event Management

CMDB/CSDM design

AWS/Azure

Job description

Malayan Banking Berhad (Maybank) in Singapore seeks a local technical lead for ServiceNow CMDB and ITOM to ensure accurate representation of Singapore’s infrastructure, applications, and cloud estate within the Group ServiceNow platform.

You will drive CMDB governance, data quality, discovery, mapping, and reconciliation, collaborate with Group architects to localize CMDB/CSDM, and build end-to-end service maps to support impact analysis and incident triage.