Senior Cloud Infrastructure Engineer — SLA & On-Call

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading security solutions provider in Singapore is seeking a Senior Engineer for Cloud Infrastructure. The role involves monitoring SLA compliance, managing Day 1 and Day 2 activities, and offering 24/7 on-call support for systems. Candidates should have 3-5 years of experience in Cloud and Infrastructure, with skills in VMware, AWS, and Terraform. This position provides an opportunity to collaborate across teams and develop ITIL-based management practices.

Qualifications

• 3-5 years of relevant experience in Infrastructure and Cloud, focusing on Day 1 and Day 2 activities.
• Proven expertise in tracking and managing SLA performance for service excellence.
• Hands-on experience in cloud environments and working with cloud-based applications.

Responsibilities

• Monitor SLA compliance and manage Day 1 and Day 2 activities.
• Facilitate communication with stakeholders to define and review SLAs.
• Develop and implement ITIL-based service management practices.
• Provide 24/7 on-call support for systems and networks.

Skills

SLA management

Cloud Infrastructure expertise

Issue resolution

Communication with stakeholders

VMware

AWS

Terraform

Software Development

Tools

VMware

AWS

Terraform

Job description

A leading security solutions provider in Singapore is seeking a Senior Engineer for Cloud Infrastructure. The role involves monitoring SLA compliance, managing Day 1 and Day 2 activities, and offering 24/7 on-call support for systems. Candidates should have 3-5 years of experience in Cloud and Infrastructure, with skills in VMware, AWS, and Terraform. This position provides an opportunity to collaborate across teams and develop ITIL-based management practices.