Senior Clinic Operations Manager, Outpatient Services

National Cancer Centre Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

National Cancer Centre Singapore (NCCS) is seeking a Clinic Operations Manager to lead and supervise the operational and administrative functions of the Specialist Outpatient Clinic (SOC). You will plan, coordinate, and oversee staff, patient registration, billing, and service delivery.

You will work closely with Nursing, Doctors, and allied health teams to review data, identify issues, and implement improvements using Lean and PDCA cycles.

Qualifications

• University degree in any discipline.
• 2–4 years of clinic operations management experience.
• Strong analytical, communication, and problem-solving skills.
• Patient-focused with strong collaboration skills.

Responsibilities

• Manage and supervise operational and administrative functions of the SOC.
• Plan and coordinate clinic operations, staff supervision, and patient service delivery.
• Monitor KPIs and ensure high-quality patient services.
• Handle patient feedback and conduct investigations when necessary.
• Collaborate with Nursing, Doctors, and allied departments to improve workflows.
• Participate in quality improvement projects using Lean and PDCA.

Skills

Analytical skills

Communication

Problem-solving

Collaboration

Patient-focused

People-oriented

Education

University degree

Job description

National Cancer Centre Singapore (NCCS) is seeking a Clinic Operations Manager to lead and supervise the operational and administrative functions of the Specialist Outpatient Clinic (SOC). You will plan, coordinate, and oversee staff, patient registration, billing, and service delivery.

You will work closely with Nursing, Doctors, and allied health teams to review data, identify issues, and implement improvements using Lean and PDCA cycles.