Clinic Operations Lead — Patient Care & Process Improvement

SingHealth Group; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

National Cancer Centre Singapore Pte Ltd is seeking a Senior/Assistant Manager to oversee the Specialist Outpatient Clinic (SOC) operations. You will supervise staff, coordinate registrations and billing, monitor KPIs, and ensure high-quality patient services.

Work with Nursing, Doctors, and allied health to improve workflows, analyze data, identify problems, and implement solutions across multidisciplinary teams.

Qualifications

• University degree in any discipline.
• Minimum 2-4 years of clinic operations management experience, preferably in a PHI.
• Strong analytical, communication, and problem-solving skills.
• Patient-centric with people-oriented mindset.
• Ability to collaborate effectively across teams.

Responsibilities

• Manage and supervise the operational and administrative functions of the Specialist Outpatient Clinic (SOC).
• Plan and coordinate clinic operations, including staff supervision and patient service delivery.
• Monitor KPIs and ensure high-quality patient services.
• Handle patient feedback and conduct investigations when necessary.
• Develop workflows for new services.
• Audit and evaluate efficiency and effectiveness of work processes.
• Coordinate and assist in ad hoc projects as assigned.
• Supervise patient-facing staff performance and conduct training sessions.

Skills

Analytical

Communication

Problem-solving

Collaborative

Education

University degree

Job description

National Cancer Centre Singapore Pte Ltd is seeking a Senior/Assistant Manager to oversee the Specialist Outpatient Clinic (SOC) operations. You will supervise staff, coordinate registrations and billing, monitor KPIs, and ensure high-quality patient services.

Work with Nursing, Doctors, and allied health to improve workflows, analyze data, identify problems, and implement solutions across multidisciplinary teams.