Senior Clinic Assistant

the good healthcare pte. ltd.; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

The Good Clinic is seeking a Clinic Assistant to support daily operations: patient registration, appointment management, basic triage, and billing coordination under the Medical Director.

Ideal candidates are independent, service-minded, detail-oriented, able to work shifts including weekends, with good communication and computer skills (SGiMED Hummingbird).

Qualifications

• Able to work independently and self-motivated.
• Patient obsession and focus on exceptional service.
• Positive attitude and genuine commitment at work.
• Strong organisational abilities and attention to detail.
• Able to work shifts and on weekends.
• Excellent communication and interpersonal skills.
• Computer savvy, SGiMED Hummingbird experience.
• Maintain confidentiality of patient information.

Responsibilities

• Patient registration and appointments management
• Perform simple triage and take measurements (temperature, height, weight)
• Handling inquiries (Calls, Email, Social media, SMS, WhatsApp)
• Billing, payments collection and reconciliation
• Process CHAS, Medisave and TPA claims, track payments

Skills

Independent work

Patient service

Positive attitude

Organisational skills

Shift work

Communication skills

Interpersonal skills

Computer literacy

Confidentiality

Administrative duties

Immediate start

Tools

SGiMED Hummingbird

Job description

CLINIC ASSISTANT

Company Name : The Good Healthcare Pte. Ltd.
Site Name : The Good Clinic
Location : 11A Boon Tiong Rd,#01-13 Singapore, 161011

Operating Hours :
Monday – Friday (0800 – 1400 hour, 1700 – 2000 hour)
Saturday – Sunday (0800 – 1200 hour)
Closed on Public Holiday

In this role, you will manage the clinic’s daily operations, ensuring efficient service delivery and high patient satisfaction. This role reports directly to the Medical Director.

• Open to SG / PR
• Ability tospeak Mandarinis an advantage as role involves communication with Chinese-speaking patients
• We are looking forfull-time applicants.

Responsibilities

• Patient registration and appointments management
• Perform simple triage and take measurements (temperature, weight, heigh)
• Handling enquiries (Calls, Email, Social media, SMS, WhatsApp)
• Billing, payments collection and reconciliation of financial transactions
• Process CHAS, Medisave and TPA claims, maintain records and track payments of TPA
• Assisting doctors with clinical procedures and administrative tasks
• Coordinate with external service providers, such as laboratories, imaging centres and specialist referral centres to arrange patient tests and procedures as required.
• Maintaining patient records in accordance with MOH guidelines
• Ensuring cleanliness and sterilization of clinic equipment and premises
• Stock management of medical supplies and consumables
• HSG health plan submission and ASF tracking
• Manpower roster planning & management
• Staff training and onboarding
• Locum coordination & account setup

Requirement

• Able to work independently and self-motivated.
• Patient obsession and focusing on bringing exceptional service to patients.
• A positive attitude and a genuine commitment at work
• Strong organisational abilities and attention to detail, capable of managing multiple tasks efficiently in a fast-paced setting.
• Able to work shifts and on weekends
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals, including patients, families, and colleagues.
• Computer savvy, able to use SGiMED Hummingbird
• Uphold strict confidentiality regarding patient information and medical records, in accordance with regulatory guidelines.
• Any other administrative duties as instructed by Medical Director
• Able to commence work immediately or within short notice. Training will be provided.