Clinic Manager

MYCARE MEDICAL CLINIC PTE. LTD.; Singapore; On-site; SGD 25,000 - 30,000; Full time

Job summary

MYCARE MEDICAL CLINIC PTE. LTD. in Singapore seeks a patient registration and frontline operations professional. Responsibilities include ensuring clinic equipment is operational, managing patient registrations, and processing claims. Ideal candidates should have experience in healthcare or customer service, strong communication skills, and be comfortable with technology.

The role requires weekend availability and the ability to work independently. Salary commensurate with qualifications and experience.

Qualifications

• Prior experience in healthcare, hospitality, or customer service environments preferred.
• Familiarity with SGiMED is advantageous.
• Able to work independently and on weekends.

Responsibilities

• Ensure clinic equipment is operational before shifts.
• Register patients and manage eligibility for government schemes.
• Dispense medications accurately with proper instructions.
• Assist with appointment scheduling and patient queries.
• Maintain proper documentation and filing records.
• Process various claims promptly.
• Monitor operations and maintain cleanliness of equipment.

Skills

Interpersonal skills

Communication skills

Organisational skills

Technological proficiency

Language proficiency

Job description

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1. Patient Registration & Frontline Operations

Ensure the clinic, medical devices and clinic equipment are in working order prior to the start of the shift.

Register patients and verify eligibility for government schemes and corporate benefits.

Update Third-Party Administrator (TPA) benefits in the clinic management system (CMS).

Dispense medications accurately, ensuring the correct medication, dosage, quantity, and administration instructions are provided to the right patient.

Assist patients with appointment scheduling and follow-up visits.

Attend to patient enquiries via phone, WhatsApp, and email.

2. Administrative & Operational Support

Manage petty cash opening balances and ensure POS systems are functioning properly.

Perform accurate data entry into Electronic Medical Record (EMR) systems.

Prepare, print, scan, and upload medical forms, referrals, laboratory, and radiology documents into the patient portal/CMS.

Maintain proper filing, documentation, and attendance records.

Process claims promptly (e.g. CHAS, HSG, Medisave, TPA claims).

Perform end-of-day closing duties, including reconciliation of daily takings.

Monitor clinic operations, including fridge temperature logs, sharp box disposal, housekeeping, and equipment maintenance.

Track and release patient reports in a timely manner.

Liaise with external vendors such as laboratories and radiology providers.

Carry out any other duties assigned by the Doctor.

3. Clinical Support

Replenish medications, consumables, and treatment room supplies.

Perform basic clinical procedures such as ECGs and recording patients’ vital signs.

Clean, sterilise, and maintain medical instruments and equipment

Ideal Candidate Profile

• Able to work on weekends
• Prior experience in healthcare, hospitality, or customer service environments is preferred.
• Familiarity with SGiMED is advantageous.
• Comfortable with technology and computer systems.
• Strong interpersonal, communication, and organisational skills.
• Able to work independently
• Proficiency in multiple languages is an advantage.

Salary will be commensurate with qualifications and relevant experience.