SENIOR/CLIENT VALUE EXECUTIVE

corporate travel management (s) pte. ltd.; Singapore; In loco; SGD 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

corporate travel management (s) pte. ltd. is seeking an experienced account manager to serve its growing corporate client base. You will manage client relationships, deliver insights on travel patterns, and proactively advise on potential savings.

You will represent CTM at meetings and events, support clients with our online booking tool, collaborate with the CVM team, and help shape strategic travel programs that strengthen loyalty and demonstrate CTM's value proposition.

Competenze

• Minimum 3 years of account management/servicing experience within travel or relevant industry.
• Thorough knowledge of business travel management and travel industry technology preferred.
• Extensive client/account relationship management experience.
• Strong written and oral English skills; excellent communication and presentation abilities.

Mansioni

• Manage allocated client base to the highest professional standard per CTM standards.
• Undertake agreed client reporting to advise of possible future savings and travel behavior analysis.
• Represent CTM via meetings, calls or external events with preparation.
• Support clients with the online travel booking tool, including technical support and analysis.
• Support the CVM team to ensure seamless service during absences.
• Provide strategic recommendations to clients on travel program direction and CTM Value Proposition.
• Develop and execute strategic business plans with measurable targets and regular reviews.
• Provide program projections based on industry trends, suppliers, and technology.

Conoscenze

Account management

Client relationship management

Interpersonal communication

Written & spoken English

Negotiation

Strumenti

Online travel booking tool

Descrizione del lavoro

About the job

KEY RESPONSIBILITIES

• Ensure your allocated client base is managed to the highest professional standard, encompassing the internal CTM standards implemented for your role.
• Undertake agreed client reporting to ensure clients are advised of possible future savings in their travel, and travel analysis on purchasing and travelling behaviors are proactively undertaken.
• Represent CTM via meetings, telephone calls or external promotional events and ensure all relevant preparation for client contact is prepared well in advance.
• If client base requires, support clients with our internal online travel booking tool, including technical support questions and analysis.
• Support the entire CVM team in CTM on a proactive basis, to ensure our service to clients remains seamless regardless of team absences, planned or unplanned.
• Provide recommendations to clients on strategic direction of travel program in respect to the CTM Value Proposition. Maintain accountable control on the program with an aim to build relationships and strengthen loyalty with corporate clients.
• Develop and execute strategic business plans, detailing objectives, strategies, dependencies and measurable targets. Undertake regular review of client travel program and its performance.
• Provide program projections based on trends, needs and that of the travel industry including suppliers, technology and peer groups.

SKILLS AND EXPERIENCE

• Minimum 3 years of account management/servicing experience within travel or relevant industry
• Thorough knowledge of business travel management & travel industry technology is preferred
• Extensive Client/ Account Relationship Management experience
• Exceptional interpersonal communication and presentation skills
• High level negotiator
• Fantastic organizational and time management skills
• Self-motivated, proactive, result oriented and able to work under pressure
• Positive and a good team player
• Strong in both written and oral English