CLIENT VALUE MANAGER

corporate travel management (s) pte. ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

corporate travel management (s) pte. ltd. is seeking an experienced Account Manager to oversee a defined client base, deliver insights, and promote cost-effective travel programs.

You will engage with clients, present analyses, and support implementation of strategic initiatives to maximise savings and program value. The role requires strong relationship management, excellent communication, and negotiation skills, with a proactive, team-oriented mindset.

Qualifications

• Minimum 5 years of account management/servicing experience.
• At least 2 years within travel or a relevant industry.
• Thorough knowledge of business travel management and travel industry technology is preferred.
• Extensive client/account relationship management experience.
• Excellent written and oral English.
• High level negotiator.

Responsibilities

• Manage allocated client base to CTM standards and deliver high professional service.
• Provide client reporting and travel analytics on purchasing and behaviour.
• Represent CTM in meetings, calls, and external events with thorough prep.
• Support clients with internal online travel booking tool and provide technical analysis.
• Assist CVM team to ensure seamless service during absences or peak times.
• Offer recommendations on strategic direction of travel programs and strengthen client loyalty.
• Develop and execute strategic business plans with measurable targets and regular reviews.
• Provide program projections based on industry trends and supplier data.

Skills

Account management

Client relationship management

Interpersonal communication

Negotiation

Time management

Team player

English proficiency

Tools

Online travel booking tool

Job description

About the job

KEY RESPONSIBILITIES

• Ensure your allocated client base is managed to the highest professional standard, encompassing the internal CTM standards implemented for your role.
• Undertake agreed client reporting to ensure clients are advised of possible future savings in their travel, and travel analysis on purchasing and travelling behaviors are proactively undertaken.
• Represent CTM via meetings, telephone calls or external promotional events and ensure all relevant preparation for client contact is prepared well in advance.
• If client base requires, support clients with our internal online travel booking tool, including technical support questions and analysis.
• Support the entire CVM team in CTM on a proactive basis, to ensure our service to clients remains seamless regardless of team absences, planned or unplanned.
• Provide recommendations to clients on strategic direction of travel program in respect to the CTM Value Proposition. Maintain accountable control on the program with an aim to build relationships and strengthen loyalty with corporate clients.
• Develop and execute strategic business plans, detailing objectives, strategies, dependencies and measurable targets. Undertake regular review of client travel program and its performance.
• Provide program projections based on trends, needs and that of the travel industry including suppliers, technology and peer groups.

SKILLS AND EXPERIENCE

• Minimum 5 years of account management/ servicing experience which at least 2 years within travel or relevant industry
• Thorough knowledge of business travel management & travel industry technology is preferred
• Extensive Client/ Account Relationship Management experience
• Exceptional interpersonal communication and presentation skills
• High level negotiator
• Fantastic organizational and time management skills
• Self-motivated, proactive, result oriented and able to work under pressure
• Positive and a good team player
• Strong in both written and oral English
• Candidate with less experience will be considered as Assistant Manager role