Senior Client Service Manager – Transaction Banking

Standard Chartered Bank; Singapore; Híbrido; SGD 90.000 - 130.000; Tempo integral

Benefícios oferecidos por esta vaga

Inclusive culture

Fair pay and benefits

Retirement savings and life insurance

Generous leave and sabbatical options

Flexible working options

Wellbeing support and learning culture

Resumo da vaga

Standard Chartered Bank in Singapore seeks an experienced Client Service Lead for key corporate clients, including China Corridor. You will be the primary service contact, uphold service standards, support business growth and ensure delivery against turnaround times.

You will lead high-performing teams, collaborate with Operations, Technology, Relationship Managers and Product teams, and drive service improvements and risk controls to sustain service excellence across client engagements.

Qualificações

• 5+ years of experience in Client Service or related client-fronting role.
• Proven track record on developing and managing high performing teams.
• Able to deliver the highest standard of service when addressing client enquiries and complaints to strengthen lasting client relationships.
• Strong experience in Transaction Banking Product knowledge.
• Strong and effective leadership communication skills with a proven ability to influence & challenge the senior stakeholders effectively.
• Self-motivated, positive, organized, disciplined and meticulous.
• Good time management and organizational skills and experience.

Responsabilidades

• Act as the primary service contact, provide professional advice and proactive updates, and deliver service that meets agreed service level agreements.
• Own enquiries, complaints and incidents; resolve transaction errors and discrepancies through collaboration with Operations, Technology, Relationship Managers and Product teams.
• Monitor transactions, analyse service metrics and client insights, participate in service reviews, and identify opportunities to improve service, product utilisation and channel adoption.
• Deliver product and channel training, support selected sales calls and conduct regular Service Reviews and build trusted relationships with clients and internal stakeholders.
• Follow operational risk controls, applicable laws and policies, report suspicious activity, and identify, elevate and help resolve risk, conduct and compliance concerns.

Conhecimentos

Client service excellence

Leadership

Relationship management

Product knowledge in Transactional/tre

Communication skills

Time management

Ferramentas

PowerPoint

Excel

Descrição da vaga

Standard Chartered Bank in Singapore seeks an experienced Client Service Lead for key corporate clients, including China Corridor. You will be the primary service contact, uphold service standards, support business growth and ensure delivery against turnaround times.

You will lead high-performing teams, collaborate with Operations, Technology, Relationship Managers and Product teams, and drive service improvements and risk controls to sustain service excellence across client engagements.