Cash Service Manager Singapore

Standard Chartered Bank; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Inclusive culture

Fair pay and benefits

Retirement savings and life insurance

Generous leave and sabbatical options

Flexible working options

Wellbeing support and learning culture

Job summary

Standard Chartered Bank in Singapore seeks an experienced Client Service Lead for key corporate clients, including China Corridor. You will be the primary service contact, uphold service standards, support business growth and ensure delivery against turnaround times.

You will lead high-performing teams, collaborate with Operations, Technology, Relationship Managers and Product teams, and drive service improvements and risk controls to sustain service excellence across client engagements.

Qualifications

• 5+ years of experience in Client Service or related client-fronting role.
• Proven track record on developing and managing high performing teams.
• Able to deliver the highest standard of service when addressing client enquiries and complaints to strengthen lasting client relationships.
• Strong experience in Transaction Banking Product knowledge.
• Strong and effective leadership communication skills with a proven ability to influence & challenge the senior stakeholders effectively.
• Self-motivated, positive, organized, disciplined and meticulous.
• Good time management and organizational skills and experience.

Responsibilities

• Act as the primary service contact, provide professional advice and proactive updates, and deliver service that meets agreed service level agreements.
• Own enquiries, complaints and incidents; resolve transaction errors and discrepancies through collaboration with Operations, Technology, Relationship Managers and Product teams.
• Monitor transactions, analyse service metrics and client insights, participate in service reviews, and identify opportunities to improve service, product utilisation and channel adoption.
• Deliver product and channel training, support selected sales calls and conduct regular Service Reviews and build trusted relationships with clients and internal stakeholders.
• Follow operational risk controls, applicable laws and policies, report suspicious activity, and identify, elevate and help resolve risk, conduct and compliance concerns.

Skills

Client service excellence

Leadership

Relationship management

Product knowledge in Transactional/tre

Communication skills

Time management

Tools

PowerPoint

Excel

Job description

Job Summary

• • The role holder will be the first contact point for key corporate clients, including China Corridor clients.
• • This role is essential to maintain service standards for our Platinum/Gold and priority-grow China Corridor clients while supporting business growth. It will strengthen team capabilities, sustain operational effectiveness and ensure continued delivery against turnaround time (TAT) and service-level targets.

Key Responsibilities

• • Client satisfaction and relationships: Act as the primary service contact, provide professional advice and proactive updates, and deliver service that meets agreed service level agreements.
• • End-to-end issue resolution: Own enquiries, complaints and incidents; resolve transaction errors and discrepancies through collaboration with Operations, Technology, Relationship Managers and Product teams.
• • Service improvement and product usage: Monitor transactions, analyse service metrics and client insights, participate in service reviews, and identify opportunities to improve service, product utilisation and channel adoption.
• • Client support and business partnership: Deliver product and channel training, support selected sales calls and conduct regular Service Reviews and build trusted relationships with clients and internal stakeholders.
• • Risk and conduct: Follow operational risk controls, applicable laws and policies, report suspicious activity, and identify, elevate and help resolve risk, conduct and compliance concerns.

Our Ideal Candidate

• 5+ years of experience in Client Service or related client-fronting role
• Proven track record on developing and managing high performing teams
• Able to deliver the highest standard of service when addressing client enquiries and complaints to strengthen lasting client relationships
• Strong experience in Transaction Banking Product knowledge
• Strong and effective leadership communication skills with a proven ability to influence & challenge the senior stakeholders effectively
• Self-motivated, positive, organized, disciplined and meticulous
• Good time management and organizational skills and experience

Role Specific Technical Competencies

• Exceptional verbal and written communication and presentation skills i.e., PowerPoint, Excel
• Strong and effective leadership communication skills with a proven ability to influence & challenge the senior stakeholders effectively
• Excellent interpersonal skills
• Problem solving skills
• Detailed oriented

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

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