Senior Client Experience Executive (Raffles Salon)

Van Cleef & Arpels; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Van Cleef & Arpels in Singapore is seeking a luxury client services professional to deliver personalized experiences across touchpoints, including VIP appointments and high-jewellery presentations. You will coordinate clienteling activities, manage reservations, gifts, deliveries and data with discretion, while supporting boutique teams and Maison events.

A strong hospitality mindset and exceptional communication are essential to thrive in this role.

Qualifications

• Exceptional client service and hospitality mindset.
• Planning, coordination and organizational skills with attention to detail.
• Excellent communication and relationship-building skills for collaboration with clients and teams.

Responsibilities

• Deliver personalized luxury client experiences across touchpoints, including tailored hospitality, reservations and VIP appointments.
• Support clienteling and business objectives through appointment coordination, data management, gifting and deliveries.
• Coordinate Maison events, salon activations and exhibitions with seamless execution and adherence to standards.
• Manage daily Salon operations, including supplies, inventory, vendors, budgets and requests.
• Represent the Maison professionally and collaborate with Boutique teams and partners.

Skills

Client service

Hospitality mindset

Planning

Coordination

Organizational skills

Attention to detail

Communication

Relationship-building

Multitasking

Discretion

Job description

Are you a good match?

You have exceptional client service and hospitality mindset with the ability to deliver personalized luxury experiences. You have strong planning, coordination and organizational skills, with attention to detail and the ability to manage multiple priorities. You have excellent communication and relationship-building skills to collaborate effectively with clients, internal teams and external partners. You are proactive, adaptable and solutions-oriented, demonstrating professionalism, discretion and a strong understanding of luxury retail standards. You master English, and other Asian language(s) would be a plus.

What are we expecting from you?

• Deliver exceptional, personalized client experiences across all touchpoints, including tailored hospitality, reservations, VIP appointments and High Jewellery presentations.
• Support clienteling and business objectives through appointment coordination, follow-ups, data management, gifting, deliveries and personalized experiences.
• Coordinate Maison events, Salon activations and exhibitions, ensuring seamless execution, client engagement and adherence to Maison standards.
• Manage daily Salon operations, including supplies, inventory, vendors, maintenance, budgets and operational requests.
• Represent the Maison with professionalism and strong knowledge of its collections and savoir-faire, while fostering collaboration with Boutique teams, sister Maisons and partners.

More than a role... We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.