Senior Change Manager – ITIL, CAB & ITSM Leadership

Hcl Comnet; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Hcl Comnet is seeking an experienced Change Manager to govern production changes in line with ITIL policies and defined SLAs. You will ensure smooth planning, approvals, and communications while minimizing operational impact and maintaining compliance.

Key responsibilities include CAB facilitation, risk assessment, and coordination with CMDB and stakeholders to improve Change Management processes. A senior, regulated environment background is preferred.

Qualifications

• Minimum 7+ years of overall IT experience.
• Minimum 3–5 years of hands-on Change Management in large-scale environments.
• ITIL Foundation certification is mandatory.

Responsibilities

• Manage end-to-end production change governance and approvals.
• Coordinate change planning, scheduling, implementation, and stakeholder communications.
• Facilitate CAB meetings and ensure timely approvals.
• Perform risk and impact assessments for planned and emergency changes.
• Ensure compliance with vulnerability remediation and change restriction processes.
• Maintain change records, governance documentation, and audit readiness.
• Collaborate with CMDB to maintain accuracy.
• Drive continuous improvement of Change Management processes and metrics.

Skills

Stakeholder management

Risk & impact assessment

Change leadership

Policy governance

Audit readiness

Education

Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline

Tools

ServiceNow (SNOW)

CMDB

Job description

Hcl Comnet is seeking an experienced Change Manager to govern production changes in line with ITIL policies and defined SLAs. You will ensure smooth planning, approvals, and communications while minimizing operational impact and maintaining compliance.

Key responsibilities include CAB facilitation, risk assessment, and coordination with CMDB and stakeholders to improve Change Management processes. A senior, regulated environment background is preferred.