Change Manager – ITIL & ServiceNow, Production Governance

HCL Technologies Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

HCL Technologies Limited is hiring an experienced Change Manager to govern production changes in line with ITIL, Change Management policies, and SLAs. You will ensure smooth planning, approvals, communication, risk management, and compliant implementation with minimal operational impact.

Key responsibilities include CAB facilitation, end-to-end governance, and collaboration with CMDB teams to maintain accuracy.

Qualifications

• Minimum 7+ years of overall IT experience.
• 3–5 years of hands-on Change Management experience in large-scale enterprise environments.
• Proven experience leading CAB governance, change risk management, and production change coordination.
• Experience in banking, financial services, or highly regulated environments is preferred.
• Good understanding of ITIL processes, ServiceNow, CMDB, and production change governance.
• Experience coordinating enterprise production changes and stakeholder communications.
• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• ITIL Foundation certification is mandatory.
• ITIL Intermediate/Managing Professional certification will be an advantage.
• ServiceNow certification is preferred.

Responsibilities

• Manage end-to-end production change governance and approvals.
• Coordinate change planning, scheduling, implementation, and stakeholder communications.
• Facilitate CAB meetings and ensure timely approvals.
• Perform risk and impact assessments for planned and emergency changes.
• Ensure compliance with vulnerability remediation and change restriction processes.
• Maintain change records, governance documentation, and audit readiness.
• Collaborate with Configuration Management teams to maintain CMDB accuracy.
• Drive continuous improvement of Change Management processes and metrics.

Skills

ITIL

ITSM

ServiceNow (SNOW)

Change Management

Configuration Management

CMDB

CAB Approvals

Risk & Impact Assessment

Stakeholder Management

Production Change Governance

Education

Bachelor's Degree in IT/CS/Engineering

Tools

ServiceNow

Job description

HCL Technologies Limited is hiring an experienced Change Manager to govern production changes in line with ITIL, Change Management policies, and SLAs. You will ensure smooth planning, approvals, communication, risk management, and compliant implementation with minimal operational impact.

Key responsibilities include CAB facilitation, end-to-end governance, and collaboration with CMDB teams to maintain accuracy.