Senior Business Process Analyst

Koch; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Koch is seeking a Senior Business Process Analyst (Travel & Expense) to support the Global T&E function. You will apply global policies, partner with stakeholders across Koch companies, and help drive efficient expense processes and card programs.

You will work with APAC regions, manage corporate card requests, coordinate KYC, and contribute to audits and governance, while enabling automation and improved controls across travel and expense operations.

Qualifications

• Diploma or degree in Finance, Business, Accounting, or related field.
• Strong customer focus and proactive problem-solving.
• Experience in process improvement and operational efficiency.
• Effective communication across diverse audiences.
• Proficiency in MS Excel, Word, and Outlook.
• Mandarin language proficiency to support regional stakeholders.

Responsibilities

• Understand and apply T&E processes and global policies across business units.
• Support onboarding of corporate card programs within APAC.
• Manage corporate card requests and inquiries.
• Coordinate KYC requirements and maintain program governance.
• Respond to T&E queries, including expense submissions, reimbursements, and policy interpretation.
• Assist employees with business travel-related inquiries and booking issues.
• Drive process improvements through automation, simplification, and standardization.
• Conduct T&E audit reviews, ensuring compliance with policies and procedures.
• Escalate exceptions where required and provide guidance to employees.

Skills

Strong customer focus

Proactive problem-solving

Process improvement

Cross-cultural communication

Organizational skills

Mandarin communication

Education

Diploma or degree in Finance, Business, Accounting, or related field

Tools

Excel

Word

Outlook

Power Automate

Power BI

Power Query

Alteryx

Job description

Your Job

Senior Business Process Analyst (Travel & Expense)

Your Job

Senior Business Process Analyst (Travel & Expense)

Our Team

We are part of the Global Travel & Expense (T&E) team, providing centralized support for business travel, corporate card, expense management, audit, and compliance across Koch companies, joint ventures, and investments. We partner with stakeholders to deliver effective solutions and support corporate travelers and cardholders.

What You Will Do

• Understand and apply T&E processes and global policies across business units
• Support onboarding of corporate card programs within APAC
• Manage corporate card requests (applications, terminations, credit limit changes) and inquiries
• Coordinate KYC requirements and maintain program governance (authorized officers, administrators)
• Respond to T&E-related queries, including expense submissions, reimbursements, and policy interpretation
• Assist employees with business travel-related inquiries and booking issues
• Manage delinquency processes and follow up on outstanding balances
• Drive process improvements through automation, simplification, and standardization
• Conduct T&E audit reviews, ensuring compliance with policies and procedures
• Escalate exceptions where required and provide guidance to employees

Who You Are (Basic Qualifications)

• Diploma or degree in Finance, Business, Accounting, or related field
• Strong customer focus with a proactive approach to problem-solving
• Experience in process improvement and operational efficiency
• Effective communication skills across diverse and multicultural audiences
• Strong organizational skills with attention to detail
• Proficiency in Microsoft Excel, Word, and Outlook
• Proficiency in Mandarin to support communication with Mandarin-speaking stakeholders across the region.

What Will Put You Ahead

• 3-5 years of experience in T&E, finance, or related function
• Strong written and verbal communication skills
• Exposure to automation and analytics tools (e.g., Power Automate, Power BI, Power Query, Alteryx)
• Additional language skills (Japanese or Korean) are advantageous to support regional collaboration with stakeholders in Japan and/or Korea

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Koch Business Solutions (KBS) provides consulting and transactional services for Koch companies in the areas of human resources, information technology, finance, accounting as well as project, facilities and property management. Our think tank of problem-solvers and idea-makers transform work life for 122,000 employees around the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.