Senior B2B Operations Lead

Traveltechessentialist; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Expedia Group is seeking an experienced B2B Operations professional to join the Partner Operations team in APAC. You will act as a primary contact for B2B and hotel partner inquiries, manage a high-volume case queue, and collaborate with internal teams to deliver a consistent, high-quality support experience.

In this role, you will triage cases, escalate when needed, build strong partner relationships, and contribute to the Partner Operations playbook by identifying recurring issues and workflow

Qualifications

• 3+ years in B2B operations or similar client-facing role.
• Experience working in cross-functional environments.
• Strong case management and prioritization skills.
• Excellent written and verbal communication.
• High attention to detail and methodical problem solving.
• Familiar with CRM or case management tools; travel/B2B tech experience preferred.
• Bachelor's degree in a relevant field or equivalent professional experience.

Responsibilities

• Serve as primary contact for B2B and hotel partner inquiries, managing a high-volume case queue across operational topics.
• Triage incoming cases and escalate to SMEs, tracking issues through to resolution.
• Build strong day-to-day relationships with B2B partner contacts as a reliable operational partner.
• Use case management tools to log, track, route, and report on cases with accurate records and escalation when needed.
• Identify recurring issues and contribute to the B2B Partner Operations playbook by optimizing workflows.

Skills

Cross-functional collaboration

Case management

Communication skills

Attention to detail

Problem-solving

Stakeholder management

CRM familiarity

Education

Bachelor's degree or equivalent

Tools

CRM tools

Case management tools

Job description

Expedia Group is seeking an experienced B2B Operations professional to join the Partner Operations team in APAC. You will act as a primary contact for B2B and hotel partner inquiries, manage a high-volume case queue, and collaborate with internal teams to deliver a consistent, high-quality support experience.

In this role, you will triage cases, escalate when needed, build strong partner relationships, and contribute to the Partner Operations playbook by identifying recurring issues and workflow