APAC Partner Operations Lead — Coach & Optimize

34506 BSV Only; Singapore; On-site; SGD 110,000 - 150,000; Full time

Job summary

Expedia Group is seeking a Senior Operations Analyst for APAC partner operations based in Singapore. You will lead hands-on case management while coaching Senior Analysts across Singapore and Tokyo, driving efficient support workflows and strengthening partner relationships.

The role requires 7+ years in B2B or partner operations, strong communication, and experience with CRM tools. You will collaborate with Account Management to deliver consistent, high‑quality partner experiences.

Qualifications

• 7+ years in B2B operations, partner operations, customer operations, or related field.
• Experience in dynamic, cross-functional environments with managing complex cases and escalations.
• Strong written and verbal communication; ability to build relationships with partners and stakeholders.
• Experience coaching or mentoring colleagues and coordinating workflows or team activities.
• Familiar with CRM or case management tools; use data trends to identify improvements.
• Bachelor’s degree in a relevant field or equivalent professional experience.

Responsibilities

• Serve as primary operational contact for partner and hotel partner inquiries, managing case queues and escalations.
• Triage and coordinate cases across internal teams, track resolutions and improve workflows.
• Coach and guide Senior Operations Analysts in Singapore and Tokyo, supporting onboarding and workload management.
• Build trusted relationships with partners and collaborate with Account Management to understand needs.
• Identify recurring issues and opportunities for process enhancements and contribute to the B2B Partner Operations playbook.

Skills

Communication

Coaching

Cross-functional

Analytical

Education

Bachelor’s degree or equivalent

Tools

CRM tools

Job description

Expedia Group is seeking a Senior Operations Analyst for APAC partner operations based in Singapore. You will lead hands-on case management while coaching Senior Analysts across Singapore and Tokyo, driving efficient support workflows and strengthening partner relationships.

The role requires 7+ years in B2B or partner operations, strong communication, and experience with CRM tools. You will collaborate with Account Management to deliver consistent, high‑quality partner experiences.