B2B Partner Operations Lead

Expedia, Inc.

Singapore

On-site

SGD 60,000 - 90,000

Full time

5 days ago

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Job summary

Expedia Group is a global travel company powering travel experiences across brands and partners. The APAC Partner Operations team role focuses on fast, high‑quality B2B partner support and incident resolution, building trusted relationships and operational excellence across the region.

You will manage a high-volume queue, triage inquiries, collaborate with internal experts, and log activity in case management systems.

Qualifications

3+ years in B2B operations or related client-facing roles.
Experience collaborating with multiple internal stakeholders in a cross-functional environment.
Strong case management and prioritization skills with a busy queue.
Excellent written and verbal communication with external partners and internal teams.
High attention to detail and methodical problem solving.
Familiarity with CRM or case management tools; travel/hospitality/B2B tech experience preferred.
Bachelor's degree in a relevant field or equivalent experience.

Responsibilities

Serve as a primary contact for B2B and hotel partner inquiries, managing a high-volume case queue across topics.
Triage incoming cases, engage subject matter experts, and track issues through to resolution.
Build strong relationships with B2B partner contacts as a reliable operational counterpart.
Use case management tools to log, track, route, and report on cases with proper escalation when needed.
Identify recurring issues and contribute to workflows and the Partner Operations playbook.