Senior B2B Partner Operations Specialist

Expedia Singapore Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Expedia Singapore Pte. Ltd. is seeking a seasoned B2B operations professional to support partner and hotel inquiries, manage high-volume cases, and collaborate with internal teams to deliver consistent, high-quality service.

You will triage and route cases, maintain detailed records, and identify patterns to improve workflows. A Bachelor’s degree and travel/hospitality familiarity are preferred for this role.

Qualifications

• 3+ years of experience in B2B operations, partner support, or similar client-facing roles.
• Experience working in cross-functional environments with internal stakeholders.
• Strong case management and prioritization skills.
• Excellent written and verbal communication, with professional external partners and internal teams.
• High attention to detail and methodical problem-solving.
• Familiar with CRM or case management tools; travel/hospitality or B2B tech experience preferred.
• Bachelor’s degree in a relevant field or equivalent professional experience.

Responsibilities

• Serve as a primary contact for B2B partner and hotel inquiries, managing high-volume case queue across topics.
• Triage incoming cases and route to the appropriate Expedia Group subject matter experts; track to resolution.
• Build day-to-day relationships with B2B partner contacts as a reliable operational counterpart.
• Use case management tools to log, track, route, and report cases, maintaining records and escalation when needed.
• Identify recurring issues and opportunities to improve workflows and reduce avoidable contacts.

Skills

Cross-functional collaboration

Case management

Prioritization

Communication

Attention to detail

CRM tools

Travel / hospitality familiarity

Education

Bachelor’s degree or equivalent

Tools

CRM software

Case management tools

Job description

Expedia Singapore Pte. Ltd. is seeking a seasoned B2B operations professional to support partner and hotel inquiries, manage high-volume cases, and collaborate with internal teams to deliver consistent, high-quality service.

You will triage and route cases, maintain detailed records, and identify patterns to improve workflows. A Bachelor’s degree and travel/hospitality familiarity are preferred for this role.