Senior Avaya UC & Contact Center Engineer

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. seeks a Technical Support Senior Engineer specializing in Avaya UC & Contact Centre to provide Tier 2/3 support for enterprise banking customers in Singapore.

You will troubleshoot and maintain mission-critical Avaya UC/CC environments and collaborate with stakeholders to ensure system reliability. Role requires strong Avaya Aura knowledge (CM, SM, SMGR, AAMS), ASBCE, SIP/H.323, Linux, VMware, and related tooling, with a track record of resolving complex telephony

Qualifications

• Minimum 4 years of experience in Tier 2/3 UC and Contact Center engineering.
• Experience supporting Banking or Financial Services environments preferred.
• Proven ability to troubleshoot and resolve complex telephony and contact center issues.

Skills

UC/CC engineering

Banking/Financial services experience

Troubleshooting telephony

Tools

Avaya Aura Platform

AAEP

CMS

CC Elite

ASBCE

SIP & H.323

VoIP troubleshooting

Linux

VMware

Job description

PERSOL SINGAPORE PTE. LTD. seeks a Technical Support Senior Engineer specializing in Avaya UC & Contact Centre to provide Tier 2/3 support for enterprise banking customers in Singapore.

You will troubleshoot and maintain mission-critical Avaya UC/CC environments and collaborate with stakeholders to ensure system reliability. Role requires strong Avaya Aura knowledge (CM, SM, SMGR, AAMS), ASBCE, SIP/H.323, Linux, VMware, and related tooling, with a track record of resolving complex telephony