Senior Associate, Passenger Experience & Ops Innovation

Changi Airport Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Changi Airport Group invites you to shape the passenger journey by collaborating with airlines, ground handlers, technology partners, and stakeholders to elevate operations through innovation, technology, and data.

In this role you will study user needs, lead initiatives, and drive enhancements across the passenger journey. Mandarin proficiency is required for engagement with Chinese-speaking partners, and a degree with about two years of relevant experience is preferred.

Qualifications

• Degree in any discipline.
• 2 years of relevant experience preferred.
• Proficiency in Mandarin required for interface with Chinese-speaking stakeholders.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Transform airport operations through technology by exploring digital solutions and collaborating with stakeholders.
• Drive service excellence across the passenger journey by developing standards and analyzing trends.
• Develop and implement passenger experience initiatives in partnership with terminals and partners.

Skills

Analytical thinking

Problem solving

Communication skills

Mandarin proficiency

Stakeholder engagement

Multitasking

Education

Degree in any discipline

Job description

Changi Airport Group invites you to shape the passenger journey by collaborating with airlines, ground handlers, technology partners, and stakeholders to elevate operations through innovation, technology, and data.

In this role you will study user needs, lead initiatives, and drive enhancements across the passenger journey. Mandarin proficiency is required for engagement with Chinese-speaking partners, and a degree with about two years of relevant experience is preferred.