Senior Associate / Assistant Manager (Community Engagement, Partnerships & Culture Development)

Changi Airports International Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Changi Airports International Pte Ltd is hiring a Senior Associate / Assistant Manager in Community Engagement, Partnerships & Culture Development. You will help build a vibrant ONE Changi community across the airport ecosystem, engaging with partners and staff through programs, recognitions, and campaigns.

You will shape engagement strategies, manage events, analyse feedback, and craft stories that celebrate service excellence while embedding initiatives across operational units.

Qualifications

• Degree in any discipline.
• Experience in quality service management, communications, community engagement is advantageous.
• Excellent English writing, presentation and verbal communication skills.

Responsibilities

• Develop and implement strategies and initiatives to build an engaged airport community, including community leaders.
• Review and administer recognition and engagement programmes to remain relevant and impactful.
• Analyse engagement trends, participation data and stakeholder feedback to identify improvements.
• Organise and execute awards, appreciation and engagement events and campaigns.
• Develop stories and communications that celebrate achievements and strengthen the ONE Changi community.
• Support learning initiatives by planning and delivering customised programs for staff service excellence.
• Collaborate with operations and stakeholders to embed initiatives across the airport community.
• Keep abreast of trends and best practices to drive continuous improvement within the team.

Skills

Stakeholder management

Project management

Communication

Education

Degree in any discipline

Job description

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Title: Senior Associate / Assistant Manager (Community Engagement, Partnerships & Culture Development)

Requisition ID: 7170

Country: SG

Work Schedule: Non-Shift Work Schedule

Employment Type: Permanent

Description: Passionate about bringing people together and creating meaningful experiences? Join Changi Airport Group's Quality Service Management (QSM) team and help shape the future of the ONE Changi community.

As the custodian of a diverse airport community comprising over 200 airport partners and 50,000 staff, QSM develops initiatives that foster engagement, strengthen culture, celebrate service excellence and build a strong sense of belonging across the airport ecosystem.

We are looking for motivated individuals who are passionate about people, community and culture building. In this role, you will have the opportunity to work on a diverse portfolio spanning community engagement, stakeholder partnerships, recognition programmes, communications, learning initiatives and airport-wide campaigns that bring the ONE Changi spirit to life.

Core Responsibilities

• Develop and implement strategies, frameworks and initiatives that build and sustain a highly engaged airport community, including community leaders.
• Review, enhance and administer recognition, appreciation and awards programmes to ensure they remain relevant, inclusive and impactful in recognising the diverse contributions.
• Analyse engagement trends, participation data and stakeholder feedback to identify opportunities for improvement.
• Organise and execute awards, appreciation and engagement events, campaigns and community initiatives.
• Develop compelling stories and communications that celebrate achievements, reinforce desirable behaviours and strengthen the One Changi community.
• Support learning and development efforts by planning, executing customised learning programmes that build service excellence, community leadership and future‑ready capabilities among airport staff
• Work with operational line units and airport stakeholders to ensure airport‑wide initiatives, projects and organisational priorities are effectively communicated and successfully embedded within the airport community.
• Keep abreast of emerging trends and best practices in engagement, recognition and employee experience to support continuous improvement within the team.

Job Requirements

• Degree in any discipline.
• Relevant experience in any of the following areas would be advantageous: quality service management, communications, community engagement, stakeholder management, partnerships, or culture building.
• Strong stakeholder management, project management and communication skills.
• Analytical, proactive and able to translate insights into action.
• Excellent English writing, presentation and verbal communication skills.
• Energetic and positive disposition, with a genuine passion for building communities, fostering partnerships and creating positive experiences for people.