Senior Associate / Assistant Manager, QSM (Internal Communications & Engagement))

Changi Airports International Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Changi Airport Group is seeking a Senior Associate / Assistant Manager for its Quality Service Management (QSM) team in Singapore. The role spans internal communications, community engagement, staff recognition programs, and development initiatives.

You will engage diverse stakeholders, craft compelling content, coordinate app-related communications and drive airport-wide initiatives to strengthen belonging across the ONE Changi ecosystem. A degree in any discipline is required.

Qualifications

• Degree in any discipline.
• Strong writing and communication skills, with the ability to convey information clearly to diverse audiences.
• Experience with Canva and Adobe Photoshop is a plus.
• Experience in video production, filming and Adobe Premiere Pro will be an advantage.

Responsibilities

• Communications & Content Management: work with operational units to communicate initiatives across the airport community; plan, write and curate content; produce storyboards and scripts with the video team; ensure messaging is clear and consistent across platforms; manage content calendar for app and admin matters.
• Community Building & Engagement: plan and deliver programmes to foster belonging, organise staff engagement and recognition initiatives, partner stakeholders to drive participation and strengthen ONE Changi culture.

Skills

Strong writing and communication

Canva

Adobe Photoshop

Video production

Education

Degree in any discipline

Tools

Canva

Adobe Photoshop

Adobe Premiere Pro

Job description

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Title: Senior Associate / Assistant Manager, QSM (Internal Communications & Engagement))

Requisition ID: 7174

Country: SG

Work Schedule: Non-Shift Work Schedule

Employment Type: Permanent

Description:

If you have a flair for communications, enjoy engaging diverse stakeholders, and are passionate about community building, join Changi Airport Group's Quality Service Management (QSM) team.

As the custodian of a diverse airport community comprising over 200 airport partners and 50,000 airport staff, QSM develops initiatives that foster engagement, strengthen culture, celebrate service excellence and build a strong sense of belonging across the airport ecosystem. As part of the team, you will work at the intersection of communications, stakeholder engagement and community-building. You will collaborate with operational stakeholders across the airport ecosystem to drive awareness, participation and alignment for airport-wide initiatives, while strengthening connections within the ONE Changi community.

The role offers opportunities to contribute across a diverse range of workstreams, including internal communications, community engagement, staff recognition programmes, learning and development initiatives, and service excellence projects.

Core Responsibilities

Communications & Content Management

• Work with operational line units to ensure airport-wide initiatives and projects are effectively communicated to the airport community.
• For the purpose of community engagement, awareness and education, you will:
  • Plan, write and curate content across internal communication channels.
  • Work closely with the team's video content producer to develop storyboards, scripts and video content that support engagement and education efforts.
  • Ensure messaging is clear, relevant and consistent across platforms and aligned with organisational objectives.
  • Manage the content calendar for the ONE Changi App and all other admin related matters for the app.
• Support the enhancement and ongoing development of the ONE Changi App, including vendor coordination and administrative support where required.

Community Building & Engagement

• Plan and deliver programmes that foster a strong sense of belonging, appreciation and connection across the airport workforce.
• Organise staff engagement, recognition and appreciation initiatives, including awards ceremonies that celebrate contributions and service excellence.
• Partner airport stakeholders to drive participation in engagement initiatives and strengthen the ONE Changi culture.

Job Requirements

• Degree in any discipline.
• Relevant experience in communications, employee engagement, community management, service excellence, stakeholder engagement or related fields will be an advantage.
• Strong writing and communication skills, with the ability to simplify and convey information clearly to diverse audiences.
• Comfortable working with a wide range of stakeholders and building partnerships across different functions and organisations.
• Organised, proactive and able to manage multiple projects and priorities in a dynamic environment.
• Energetic and collaborative team player with strong interpersonal skills.
• Proficient in Canva and Adobe Photoshop.
• Experience in video production, filming and Adobe Premiere Pro will be an advantage.