Senior Associate / Assistant Manager, QSM (Internal Communications &...

Changi Airport Group (Singapore) Pte. Ltd.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Changi Airport Group’s Quality Service Management (QSM) team seeks a Communications & Community Specialist to engage diverse stakeholders and strengthen the ONE Changi culture across the airport ecosystem. You will collaborate with operations to communicate initiatives, plan content across internal channels, and manage the ONE Changi App content calendar while supporting app enhancements.

Requirements include a degree in any discipline, strong writing and partnership skills, and proficiency with

Qualifications

• Degree in any discipline.
• Experience in communications, employee engagement or community management is advantageous.
• Strong writing and ability to convey messages to diverse audiences.

Responsibilities

• Communications & content management for airport-wide initiatives.
• Plan, write and curate content across internal channels; develop video content with stakeholders.
• Organise staff engagement, recognition programmes and drive participation in initiatives.

Skills

Stakeholder engagement

Communications writing

Community management

Project coordination

Education

Degree in any discipline

Tools

Canva

Adobe Photoshop

Adobe Premiere Pro

Job description

If you have a flair for communications, enjoy engaging diverse stakeholders, and are passionate about community building, join Changi Airport Group's Quality Service Management (QSM) team.

As the custodian of a diverse airport community comprising over 200 airport partners and 50,000 airport staff, QSM develops initiatives that foster engagement, strengthen culture, celebrate service excellence and build a strong sense of belonging across the airport ecosystem. As part of the team, you will work at the intersection of communications, stakeholder engagement and community-building. You will collaborate with operational stakeholders across the airport ecosystem to drive awareness, participation and alignment for airport-wide initiatives, while strengthening connections within the ONE Changi community.

The role offers opportunities to contribute across a diverse range of workstreams, including internal communications, community engagement, staff recognition programmes, learning and development initiatives, and service excellence projects.

Core Responsibilities

Communications & Content Management

• Work with operational line units to ensure airport-wide initiatives and projects are effectively communicated to the airport community.
• For the purpose of community engagement, awareness and education, you will:
  • Plan, write and curate content across internal communication channels.
  • Work closely with the team's video content producer to develop storyboards, scripts and video content that support engagement and education efforts.
  • Ensure messaging is clear, relevant and consistent across platforms and aligned with organisational objectives.
  • Manage the content calendar for the ONE Changi App and all other admin related matters for the app.
• Support the enhancement and ongoing development of the ONE Changi App, including vendor coordination and administrative support where required.

Community Building & Engagement

• Plan and deliver programmes that foster a strong sense of belonging, appreciation and connection across the airport workforce.
• Organise staff engagement, recognition and appreciation initiatives, including awards ceremonies that celebrate contributions and service excellence.
• Partner airport stakeholders to drive participation in engagement initiatives and strengthen the ONE Changi culture.

Job Requirements

• Degree in any discipline.
• Relevant experience in communications, employee engagement, community management, service excellence, stakeholder engagement or related fields will be an advantage.
• Strong writing and communication skills, with the ability to simplify and convey information clearly to diverse audiences.
• Comfortable working with a wide range of stakeholders and building partnerships across different functions and organisations.
• Organised, proactive and able to manage multiple projects and priorities in a dynamic environment.
• Energetic and collaborative team player with strong interpersonal skills.
• Proficient in Canva and Adobe Photoshop.
• Experience in video production, filming and Adobe Premiere Pro will be an advantage.