Assistant Manager / Manager, Capability Development (Airport Operations)

Changi Airports International Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Changi Airports International Pte Ltd is seeking an Assistant Manager / Manager, Capability Development to drive learning and capability-building across airport operations. You will design programmes, facilitate workshops, and partner with business leaders to address future skill needs.

The role focuses on AI, automation, digital tools, and data-driven decision support, with emphasis on resilience and practical in-house solutions.

Qualifications

• Bachelor’s degree with 3–5 years of experience in Learning & Development, Capability Development or related fields.
• Experience supporting transformation, technology adoption or digital capability-building initiatives.
• Strong facilitation, stakeholder management, and programme management skills.

Responsibilities

• Design and deliver learning programmes across the Airport Management Cluster.
• Facilitate workshops, simulations, hackathons, and action-learning initiatives.
• Partner with leaders to identify future skill requirements and address capability gaps.
• Support learning governance, budgets and reporting across the function.

Skills

Facilitation

Stakeholder management

Programme management

Learning & development

Transformation

Education

Bachelor’s degree

Tools

Low-code platforms

AI concepts

Job description

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Title: Assistant Manager / Manager, Capability Development (Airport Operations)

Requisition ID: 7140

Country: SG

Work Schedule: Non-Shift Work Schedule

Employment Type: Permanent

Description:

Help build the future workforce of Changi Airport

Airport operations are becoming increasingly digital, automated and data-driven. As technology transforms how airports operate, the skills needed to run a world-class airport are evolving too. We are looking for a capability development professional who is passionate about helping people learn, adapt and thrive in a changing environment. In this role, you will drive learning and capability-building initiatives across the Airport Management Cluster, helping our workforce develop skills in areas such as systems thinking, AI, automation, and digital operations.

Key Responsibilities

• BuildFuture Airport Management(AM)Capabilities

• • Design and deliverlearningprogrammes thatstrengthensystems thinking,problem-solving,innovationand digitalcompetencies acrosstheAM Cluster.

• Facilitateworkshops,simulations, hackathons, and action-learning initiatives thatsupport transformation and capability building.

• Partnerwithbusiness leaderstoidentifyfuture skill requirements andaddresscapability gaps.

• Enable Transformation & Technology Adoption

• • Support capability-building efforts in areas such as AI, automation, digitaltoolsand data-driven decision-making, including enabling operational teams to prototype practical in-house solutions using low-code platforms, generative AI,dashboardsand analytics tools.

• • Translate emerging technology trends into practical learning interventions for operational teams, with emphasis on resilience thinking, contingency planning and manual fallback procedures where automation or digital systems may fail.

• • Work with stakeholders to drive learning and adoption of new ways of working.

• Lead Learning & Development Programmes

• • Manage learning programmes across the Airport ManagementCluster, from needs analysis and programme design to implementation and evaluation.

• • Partner trainers, vendors, and stakeholders to deliver impactful learning experiences.

• • Oversee learning governance, budgets and reporting.

Role Requirements

• Bachelor’s degree with at least 3-5 years of experience in Learning & Development, Capability Development, Organisational Development, Operations Transformation or related fields.

• Experiencesupporting transformation, technology adoption or digital capability-building initiatives.

• Strong facilitation, stakeholder management, and programme management skills.

• Good understanding of emerging technologies such as AI, automation, dataanalyticsand digital workplace tools, andhow to upskill non-technical staff in these areas.

• Curious, proactive, and passionate about developing people and capabilities.

It Would BeABonus If You Have

• Experience with Design Thinking, Agile, Scrum or similar methodologies.

• Experience leading innovation challenges,hackathonsor transformationinitiatives.

• Experience in aviationor other complex ops-intensiveenvironments.