Manager / Assistant Manager, Operations Digitalisation, Airport Operations...

Changi Airport Group (Singapore) Pte. Ltd.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Changi Airport Group is seeking a highly motivated individual to join the Airport Operations Strategy & Transformation team. This role focuses on shaping the digital transformation roadmap for airport operations and leading high-impact initiatives that improve efficiency, resilience and passenger experience.

You will operate at the intersection of strategy, technology and execution, guiding end-to-end delivery from exploration to deployment and driving adoption in live operational environments.

Qualifications

• Bachelor’s degree or equivalent in relevant field.
• Passion for transforming airport operations and deploying digital systems.
• Entrepreneurial self-starter capable of shaping mid-term roadmaps.
• Strong communication and presentation skills to senior management.
• Experience in aviation or digital systems is a plus.

Responsibilities

• Formulate the digital transformation roadmap for airport operations.
• Lead end-to-end project delivery from exploration to deployment.
• Steer technology development and evaluate operational feasibility and impact.
• Oversee change management and adoption in operational environments.

Skills

Excellent communications

Change management

Entrepreneurial mindset

Stakeholder engagement

Education

Bachelor’s degree or equivalent

Job description

Changi Airport Group is seeking a highly motivated individual to join the Airport Operations Strategy & Transformation team. This role offers the unique opportunity to shape the digital transformation roadmap for airport operations, and to lead the development and deployment of high-impact initiatives that enhance operational efficiency, resilience, and passenger experience.

The candidate will operate at the intersection of strategy, technology, and execution — contributing both breadth across multiple programmes and depth in end-to-end delivery of specific projects. This is a high-impact role for individuals who are excited by the prospect of reimagining airport operations and delivering tangible outcomes at scale. The nature of the work grants a unique opportunity to explore and implement transformative ideas, gaining valuable exposure to technologies and industry insights.

Key Responsibilities

• Formulate the digital transformation roadmap for airport operations
• Lead end-to-end project delivery from exploration to deployment.
• Steer technology development and evaluate solutions for operational feasibility and impact.
• Deploy solutions in operational environments and oversee change management and adoption.
• Adapt approaches across projects requiring varying degrees of technical depth, business model development, and user engagement.

Preferred Requirements

• A bachelor’s degree or equivalent, preferably with at least 3 years of working experience.
• Enthusiastic about transforming airport operations and demonstrate knowledge in deploying digital systems
• Entrepreneurial self-starter, able to articulate desired end goal, devise mid-term strategy, outline programme roadmap, gather stakeholders’ buy-in and get things done
• Excellent communications (written & oral) and people skills, with a proven ability in change management (such as obtaining stakeholders’ buy-in and delivering presentations to senior management).
• Experience with the aviation sector or prior experience in digital systems would be advantageous