Senior Assistant Manager, Transformation Office

National University Health System; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking a professional to support strategic workforce initiatives and manage the NUHS Fellows programme. The role involves conceptualizing and implementing workforce transformation projects, engaging stakeholders, and supporting AI integration in operations. The ideal candidate has a strong background in healthcare or technology, with excellent facilitation skills and at least 5 years of administrative experience. This position offers the opportunity to drive innovative changes in a dynamic healthcare environment.

Qualifications

• 5+ years of administrative experience in large organizations, ideally healthcare.
• Able to navigate ambiguity and connect diverse ideas.
• Strong understanding of technology's role in care transformation.

Responsibilities

• Support the execution of healthcare workforce initiatives and manage NUHS Fellows programme.
• Facilitate co-design workshops across various teams.
• Translate future work concepts into actionable pilots and initiatives.

Skills

Agility and learning mindset

Facilitation and collaboration skills

Understanding of ops-tech integration

Strong communication and writing skills

Passionate about healthcare innovation

Healthcare innovation passion

Education

Bachelor’s degree in healthcare or technology-related fields

Job description

Overview

This role will support strategic workforce initiatives under the Healthcare Workforce of the Future (HWF) and manage NUHS Fellows programme for high‑potential staff. It focuses on conceptualising and implementing workforce transformation projects, enabling new care models, future‑ready roles, and digital capabilities, fostering innovation and agility, and curating impactful learning experiences. It involves engaging stakeholders across NUHS institutions, facilitating co‑design processes, translating emerging trends into actionable plans, and tracking programme outcomes to build a future‑ready, agile, and sustainable healthcare workforce.

Additionally, the role will support the implementation of the AI Strategic Roadmap, including product adoption and operations workflow integration, education, and communications, to enable workforce and care transformation in NUHS.

Job Descriptions

A. Healthcare Workforce of the Future (HWF)

Support the conceptualisation and execution of initiatives under the HWF strategy.

• Facilitate co‑design workshops and engagement sessions with multidisciplinary teams to envision new models of care and work.
• Translate future‑of‑work concepts into actionable pilots, implementation plans, and capability‑building initiatives.
• Work collaboratively with stakeholders at the cluster and institutions across HR, clinical, technology, and operations to ensure alignment and integration across projects.
• Partner with NUHS institutions (hospitals, polyclinics, community campus) to identify opportunities for workforce innovation and transformation.
• Support horizon scanning, research and benchmarking on emerging workforce and healthcare trends (e.g., automation, digital competencies, AI‑assisted care, new care team compositions).
• Develop project plans, monitor milestones, and track performance indicators to ensure initiatives achieve intended outcomes.
• Prepare management updates, reports, and presentations for leadership committees.

B. NUHS Fellows

Manage the end‑to‑end operations of NUHS Fellows programmes for high‑potential staff.

• Curate and deliver learning and development experiences that strengthen innovation, agility, and transformation capabilities.
• Track programme outcomes, engagement, and career development progress of participants.

C. AI Strategic Roadmap

C1. Product Adoption & Ops‑Tech Workflow Integration

• Engage clinical and operations teams to define workflow changes.
• Redesign processes and map “before–after” states.
• Build detailed implementation playbooks for scaling.
• Prepare benefit cases (clinical, operational, financial).
• Manage user enrolment, change, and adoption.
• Track value realisation and KPIs.
• Support handover to BAU and scale across institutions.
• Integrate with HWF and Care Plan teams.

C2. Culture, Education & Communications

• Drive culture‑shaping interventions for safe AI adoption.
• Prepare narratives, success stories, and change stories.
• Support AI champions network (cluster‑wide).
• Design communications materials and townhall content.
• Develop educational content (AI literacy, role‑based adoption).
• Build psychological safety and well‑being messages around AI.
• Coordinate with HR, Well‑Being Office, Comms Office, HWF team, and institutions.

Job Requirements

• Bachelor’s degree preferably in healthcare, technology‑related fields or Business Management.
• Minimum 5 years of administrative experience working in large organisations, particularly in project coordination; healthcare experience will be an added advantage.
• Agility and learning mindset – able to navigate ambiguity, connect diverse ideas and adapt in a fast‑evolving landscape.
• Co‑design and stakeholder engagement – strong facilitation and collaboration skills to engage clinical, ops‑tech, and HR partners.
• Ops‑tech integration – understanding of how technology, data, and workflow redesign enable care and workforce transformation.
• Service and systems thinking – able to connect workforce, service, and patient experience dimensions.
• Strong communication and writing skills, with the ability to distil complex ideas clearly.
• Passionate about healthcare innovation and improving how people work and care.