Senior Assistant Manager, Operations

National Dental Centre Singapore; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A healthcare institution in Singapore is seeking a qualified candidate to support the planning and management of transformational projects in dental clinic operations. The role involves developing capabilities for the operations staff, managing transformation projects, and collaborating with various teams. Candidates should possess a Bachelor's degree and preferably some experience in healthcare operations or project management.

Qualifications

• Preferably some experience in healthcare operations, transformation, or project management.
• Preferably some experience in healthcare operations, transformation, or project management.

Responsibilities

• Lead the training build-up for operations staff to prepare them for new system and concept of operation.
• Conduct horizon scanning for new and emerging operation concepts, technology and solutions, and explore possibility for their adoption.
• Develop and deliver documentation to support implementation.
• Manage/monitor the implementation of transformation projects.
• Collaborate with cross-functional teams to redesign workflows and improve service delivery.
• Collaborate with cross-functional teams to redesign workflows and improve service delivery.
• Track project milestones, manage risks, and ensure successful execution.
• Support the design, acceptance, and implementation of operational components/modules for in-house, cluster and national projects.
• Work closely with IT and clinical stakeholders to ensure systems meet operational needs.
• Facilitate user testing, training, and post-implementation support to drive adoption and efficiency.

Skills

Healthcare operations

Transformation

Project management

Education

Bachelor’s degree

Job description

This role shall support the planning of how dental clinic (non-clinical) operations should be conducted in the future, which includes initiating, steering and management of transformational projects to support the future concept of operations. The incumbent will be part of a team to build system and workforce capability, conduct future scenario generation and solutioning, and manage projects related to mid to long term transformation in operations domain.

Responsibilities

Capability Development

• Lead the training build-up for operations staff to prepare them for new system and concept of operation
• Conduct horizon scanning for new and emerging operation concepts, technology and solutions, and explore possibility for their adoption
• Develop and deliver documentation, eg. SOPs and toolkits, to support implementation and mainstreaming
• Promote a culture of continuous learning and operational excellence across the department

Transformation Projects

• Manage/monitor the implementation of transformation projects
• Collaborate with cross-functional teams to redesign workflows and improve service delivery
• Track project milestones, manage risks, and ensure successful execution

System Enablement

• Support the design, acceptance, and implementation of operational components/modules for in-house, cluster and national projects
• Work closely with IT and clinical stakeholders to ensure systems meet operational needs
• Facilitate user testing, training, and post-implementation support to drive adoption and efficiency

Requirements

• Bachelor’s degree
• Preferably some experience in healthcare operations, transformation, or project management.