Senior Assistant Manager, Operations

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

National Dental Centre of Singapore Pte. Ltd. is seeking an Administration professional to help plan future non-clinical operations, drive transformational projects, and build system and workforce capability across the department.

You will collaborate with IT and clinical stakeholders, develop SOPs, train operations staff, and monitor project milestones to ensure adoption and efficiency. Prior experience in healthcare operations or project management is preferred.

Qualifications

• Experience in healthcare operations, transformation or project management preferred.
• Experience with transformation projects is advantageous.
• Familiarity with developing SOPs and process improvement.

Responsibilities

• Capability Development: Lead training build-up for operations staff to prepare for new systems and operation concepts.
• Transformation Projects: Manage/monitor the implementation of transformation projects; collaborate with cross-functional teams to redesign workflows.
• System Enablement: Support design, acceptance, and implementation of operational components/modules for national projects; facilitate user testing and adoption.

Skills

Healthcare operations

Project management

Job description

National Dental Centre of Singapore Pte. Ltd.

Job Category: Administration

Posting Date: 19 Aug 2026

This role shall support the planning of how dental clinic (non-clinical) operations should be conducted in the future, which includes initiating, steering and management of transformational projects to support the future concept of operations. The incumbent will be part of a team to build system and workforce capability, conduct future scenario generation and solutioning, and manage projects related to mid to long term transformation in operations domain.

Responsibilities:

Capability Development

• Lead the training build-up for operations staff to prepare them for new system and concept of operation
• Conduct horizon scanning for new and emerging operation concepts, technology and solutions, and explore possibility for their adoption
• Develop and deliver documentation, eg. SOPs and toolkits, to support implementation and mainstreaming
• Promote a culture of continuous learning and operational excellence across the department

Transformation Projects

• Manage/monitor the implementation of transformation projects
• Collaborate with cross-functional teams to redesign workflows and improve service delivery
• Track project milestones, manage risks, and ensure successful execution

System Enablement

• Support the design, acceptance, and implementation of operational components/modules for in-house, cluster and national projects
• Work closely with IT and clinical stakeholders to ensure systems meet operational needs
• Facilitate user testing, training, and post-implementation support to drive adoption and efficiency

Requirements:

• Preferably some experience in healthcare operations, transformation, or project management.