Future Operations & Transformation Lead

National Dental Centre Singapore Pte Ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

National Dental Centre Singapore Pte Ltd is seeking a professional to help plan and steer future non-clinical operations. The role involves leading transformational projects, building system and workforce capability, and guiding mid- to long-term transformation in operations.

The incumbent will collaborate with IT and clinical stakeholders to ensure new concepts, tools, and workflows meet operational needs and deliver improved service delivery across the department.

Qualifications

• Bachelor's degree required.
• Preferably some experience in healthcare operations, transformation, or project management.

Responsibilities

• Lead capability development for operations staff to prepare for new systems and operating concepts.
• Conduct horizon scanning for new operation concepts, technology and solutions and explore adoption possibilities.
• Develop and deliver SOPs and toolkits to support implementation and mainstreaming.
• Promote continuous learning and operational excellence across the department.
• Manage and monitor the implementation of transformation projects.
• Collaborate with cross-functional teams to redesign workflows and improve service delivery.
• Track project milestones, manage risks, and ensure successful execution.
• Support design, acceptance, and implementation of operational components for in-house and national projects.
• Work with IT and clinical stakeholders to ensure systems meet operational needs.
• Facilitate user testing, training, and post-implementation support to drive adoption and efficiency.

Skills

Project management

Healthcare operations

Transformation

Education

Bachelor's degree

Job description

National Dental Centre Singapore Pte Ltd is seeking a professional to help plan and steer future non-clinical operations. The role involves leading transformational projects, building system and workforce capability, and guiding mid- to long-term transformation in operations.

The incumbent will collaborate with IT and clinical stakeholders to ensure new concepts, tools, and workflows meet operational needs and deliver improved service delivery across the department.