Senior /Patient Service Associate - Operations (Clinical Resource Management)

National Dental Centre Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

National Dental Centre Singapore Pte Ltd is seeking a Senior/Patient Service Associate to support critical operational development functions and provide administrative support to the Operations team for seamless patient care.

The role involves managing dentists' calendars, scheduling, coordinating with clinics across hospitals, and handling patient inquiries in a fast-paced environment. Entry-level candidates are welcome to apply, with proficiency in MS Office required.

Qualifications

• Diploma in any discipline or GCE A/ O Level / Higher NITEC in Service Skills.
• Able to work in a fast-paced and dynamic environment.
• Team player with strong communication and administrative skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Preferably 2 years' relevant experience; entry-level candidates are welcome to apply.

Responsibilities

• Managing dentists' appointment calendars and rescheduling requests to ensure calendars are created, blocked, and rescheduled promptly.
• Support day-to-day operations of pre-surgery and listing including financial counselling, fasting instructions, appointment scheduling and rescheduling.
• Coordinate with clinics across hospitals on surgical operation list, including pre-operation evaluations, pre-admission testing and data collection.
• Ensure patients' enquiries are handled tactfully and professionally.

Skills

Strong communication

Administrative skills

Team player

Adaptable to fast-paced environment

Education

Diploma / GCE A/ O/ Higher NITEC in Service Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Company description:

The National Dental Centre of Singapore is the first and largest dental specialty centre in Singapore. National Dental Centre of Singapore offers you a challenging career with unlimited opportunities. Come join our team and make a difference in the lives of people.

Job description:

Job description:

We are seeking a Senior/ Patient Service Associate to support critical operational development functions. The successful candidate will provide the Operations team with administrative support and contributing towards a seamless care delivery for patients at NDCS.

The successful candidate will be responsible for providing administrative support to our patients, including but not limited to:

• Managing dentists' appointment calendars and rescheduling requests in ensuring calendars are created, blocked and rescheduled promptly
• Supporting day-to-day operations of pre-surgery and listing which includes financial counselling, fasting instructions, appointment scheduling and rescheduling
• Coordinating and liaising with clinics across various hospitals on the surgical operation list, including pre-operation evaluations, pre-admission testing and data collection
• Ensuring patients' enquiries are handled tactfully and professionally

Requirements:

• Diploma in any discipline/ GCE ‘A' Level/ ‘O' Level / Higher NITEC in Service Skills.
• Able to work in a fast-paced and dynamic environment.
• A team player with strong communication and administrative skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Preferably 2 years' relevant experience; entry-level candidates are welcome to apply