Senior Assistant Manager, Future Operations and Transformation

National Dental Centre Singapore Pte Ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

National Dental Centre Singapore Pte Ltd is seeking a professional to help plan and steer future non-clinical operations. The role involves leading transformational projects, building system and workforce capability, and guiding mid- to long-term transformation in operations.

The incumbent will collaborate with IT and clinical stakeholders to ensure new concepts, tools, and workflows meet operational needs and deliver improved service delivery across the department.

Qualifications

• Bachelor's degree required.
• Preferably some experience in healthcare operations, transformation, or project management.

Responsibilities

• Lead capability development for operations staff to prepare for new systems and operating concepts.
• Conduct horizon scanning for new operation concepts, technology and solutions and explore adoption possibilities.
• Develop and deliver SOPs and toolkits to support implementation and mainstreaming.
• Promote continuous learning and operational excellence across the department.
• Manage and monitor the implementation of transformation projects.
• Collaborate with cross-functional teams to redesign workflows and improve service delivery.
• Track project milestones, manage risks, and ensure successful execution.
• Support design, acceptance, and implementation of operational components for in-house and national projects.
• Work with IT and clinical stakeholders to ensure systems meet operational needs.
• Facilitate user testing, training, and post-implementation support to drive adoption and efficiency.

Skills

Project management

Healthcare operations

Transformation

Education

Bachelor's degree

Job description

Company description

The National Dental Centre of Singapore is the first and largest dental specialty centre in Singapore. National Dental Centre of Singapore offers you a challenging career with unlimited opportunities. Come join our team and make a difference in the lives of people.

Job description

This role shall support the planning of how dental clinic (non-clinical) operations should be conducted in the future, which includes initiating, steering and management of transformational projects to support the future concept of operations. The incumbent will be part of a team to build system and workforce capability, conduct future scenario generation and solutioning, and manage projects related to mid to long term transformation in operations domain.

Responsibilities

Capability Development

• Lead the training build-up for operations staff to prepare them for new system and concept of operation
• Conduct horizon scanning for new and emerging operation concepts, technology and solutions, and explore possibility for their adoption
• Develop and deliver documentation, eg. SOPs and toolkits, to support implementation and mainstreaming
• Promote a culture of continuous learning and operational excellence across the department

Transformation Projects

• Manage/monitor the implementation of transformation projects
• Collaborate with cross-functional teams to redesign workflows and improve service delivery
• Track project milestones, manage risks, and ensure successful execution

System Enablement

• Support the design, acceptance, and implementation of operational components/modules for in-house, cluster and national projects
• Work closely with IT and clinical stakeholders to ensure systems meet operational needs
• Facilitate user testing, training, and post-implementation support to drive adoption and efficiency

Requirements

• Bachelor's degree
• Preferably some experience in healthcare operations, transformation, or project management.